Helpline Project Support

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth.  We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Office of the Registrar is dedicated to helping our students achieve their academic goals by providing to the Western community an array of integrated student related services in a confidential and professional environment. This includes providing exceptional service to current students as well as prospective students from the initial point of interest in undergraduate programs at Western, through the information gathering, application, and admission processes.

Responsibilities

Please note, this position will be filled by an internal appointment.

The Helpline Project Support role is part of a time-bound pilot initiative aimed at assessing the effectiveness of Student Central's operational support during peak periods, with a focus on workflow optimization and internal communications related to the Helpline and associated teams. The findings from this pilot will help identify opportunities to improve service quality, strengthen internal communication, and enhance coordination across units within the Office of the Registrar. The incumbent also provides general administrative support and information to helpline and work-study students, contributing to ongoing process improvements across helpline operations.

Qualifications 

Education:
-   Community College Diploma in an administrative field or University Degree

Experience:
-   2 years' experience providing customer service in higher-education setting

Skills, Abilities & Expertise:
-   Knowledge of general office procedures including records management systems
-   Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
-   Proven ability and natural inclination to interact with people in professional, respectful and diplomatic manner
-   Self-motivated multi-tasker with strong organizational skills
-   Positive, outgoing attitude with genuine customer service orientation
-   Demonstrated ability to work independently, take initiative and follow through on work assignments
-   Familiarity with University policies and procedures preferred
-   Written and verbal communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
-   Customer service skills to understand customer needs and expectations, with a desire to deliver helpful and reliable service to the University community

Why Western?

Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth.  Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre.  Apply for an opportunity to be part of the Western community and contribute to its success!

Applying at Western

To ensure that your application is given full consideration, please complete all relevant sections of the application.  In addition, you can choose to supplement your application with a cover letter and current resume.

Consideration of applicants will include an assessment of previous performance, experience, and qualifications.  Applicants should have oral communication skills in English.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process.  If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

Learn more and Apply