This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Position Type: | Full-time |
| Location: | London, ON |
| Date Posted: | May 10, 2021 |
Job Description
Customer Experience Specialist
Description
About Us
CARFAX’s mission is to help millions of people shop, buy, own or sell used cars with more confidence. As a leader in vehicle history and valuation, CARFAX provides impartial and comprehensive information for consumers and the automotive industry. CARFAX‘s Canadian headquarters supports North American product development, drawing on billions of data records from thousands of sources, CARFAX products enable used vehicle buyers and sellers to make informed decisions. CARFAX is consistently recognized as a top employer and business. CARFAX is a part of IHS Markit, (NYSE: INFO), a world leader in critical information, analytics and solutions. Find out more at www.carfax.ca and connect with CARFAX on Instagram, Facebook and LinkedIn.
Working Here
At CARFAX Canada, you’re not just another employee. You’re a critical contributor to the big picture and rely on data when making important decisions. You have a future mindset and are motivated to grow with us. You have a thirst for learning new things and building your skillset. You dream big and chart your own career path. You don’t settle for what’s quick and easy because you value quality. You know that the best teams are built on trust, so you use your voice to collaborate and create real change. You believe in taking the time to celebrate wins and have fun. You know leading a balanced lifestyle in a supportive work environment is important. You’re not just another employee. You are a CARFAX Canadian!
Job Details
CARFAX Canada is looking for a Customer Experience Specialist to join our growing Customer Experience team! Reporting to the Customer Experience Manager, the successful candidate will be team-oriented and excel at phone-based customer service. This individual will be a trouble-shooter who thrives on providing exceptional customer service and is passionate about solving problems.
This is a full-time position based in CARFAX Canada’s London, Ontario head office. Flexibility to work 11am to 7pm or 12pm to 8pm once trained is required. Your training will be from 9am to 5pm. All shifts are Monday to Friday.
Position Responsibilities
Customer service:- Answer customer inquiries via phone, email and chat-based platforms for multiple customer channels
- Educate customers on our products and answer any questions they have regarding the vehicle history report and Canadian Red Book valuation tool
- Assist with billing inquiries; ensure customers understand and pay their bill, apply credits or refunds where applicable, and assist with the order process
- Investigate data on the vehicle history report using our data source
- Collaborate closely with multiple departments at CARFAX Canada including sales, accounting and product management
- Provide value-added advice and information for multiple product offerings
- Educate customers about product offerings and information
- Promote our current products on an as-needed basis
Administrative duties:
- Fill customer orders
- Miscellaneous administrative-based duties as required
Education and Experience Required
- Post-secondary education
- Prior customer service experience required, ideally one year or more, of successful phone-based account management experience
- A proven background demonstrating your desire to help
- Experience in the automotive field an asset
- Bilingual in English and French is considered an asset
- Excellent time management and communication skills
- Exceptional problem-solving skills
- Attention to detail
CARFAX’s Canadian headquarters are located in London, Ontario at the historical landmark 100 Kellogg Lane. We’re proud to offer competitive pay, benefits and bonus, RRSP matching, maternity leave top-up, health and wellness initiatives, social events and a 4-day work week in the summer.
If you are interested in applying for this position, please visit our website: carfax.ca/careers. Applications will be accepted until May 14, 2021. We’re committed to providing accommodations for people with disabilities. If you require an accommodation during the application or selection processes, please advise in your cover letter.
We thank all applicants for their interest; however only those selected for an interview will be contacted.
Not exactly the position you were looking for, but still want to join our awesome team? Visit our careers page to learn more about us and to see our other job openings!
Apply