Business Analyst

LBMX is growing again . . .

We are seeking a Business Analyst- PIM

LBMX is a dynamic and growing software solutions company with an international perspective, located in London, Ontario.  LBMX is the leading private marketplace provider for Buying Groups and Purchasing Co-operatives. These marketplaces are designed to electronically connect the members of buying groups with their supplier partners.

With a flourishing customer base throughout North America, the United Kingdom, Europe and as far away as New Zealand and Australia, we are sure to offer a breadth of experience that provides the successful candidate with endless opportunities to expand their abilities.

As we continue our growth trajectory, we are seeking a dynamic, passionate, and driven individual to join our team as a Business Analyst.

If you’re a candidate looking for an exciting future and you’re someone who is passionate about life, takes ownership of their role, isn’t afraid to roll up their sleeves and thrives being part of a team then we invite you to apply.

Come and help us make LBMX a better company and an even better place to work!

Position Description:

We are looking for a Business Analyst to work closely with Customers to understand their technical needs and accurately configure LBMX applications to meet those needs. They will also coordinate and manage the parties and activities involved in projects they are responsible for. A high level of computer competency is required but no experience is required in computer programming.

The successful candidate must possess superior verbal and written communication skills and be committed to providing an exceptional customer experience. The successful candidate will also have strong people and organizational skills and be comfortable as an effective member of a productive team.

Responsibilities:

• Facilitate meetings with customers and identify requirements and provide project updates.
• Report status on all projects.
• Configure customer accounts
• Act as a primary contact for internal and external customers.
• Follow-up and correspond with customers as required.
• Act as an advocate for customers within internal meetings and discussions.
• Demonstrate commitment and professional approach to providing excellent customer service.
• Become a subject matter expert on LBMX Applications such as our PIM (Product Information Management) tool, LBMX Pay (payment tool) and our B2B eCommerce solution and provide technical expertise to customers
• Willingness and ability to travel as needed

Skill Requirements:

•  Ability to review and comprehend technical business requirements documentation.
• Strong attention to detail. Effective problem-solving and problem-prevention skills.
• Strong verbal skills and ability to develop rapport with people over the phone.
• Enthusiastically work closely with others in a positive team environment.
• Independently manage multiple projects from start to finish, while managing time effectively in order to meet deadlines.
• Competent and comfortable in the use of computers, including standard business software such as Excel, Outlook, and Word.
• Willingness to eagerly take on new tasks as required.
• Proven ability to self-manage and function effectively in a professional environment.
• Must be fluent in English (reading and writing).

Experience Required:

• Post secondary education in (Diploma or University Degree) in accounting, business management, supply chain management, computer science/programming
• OR 2+ years customer facing experience (support, account management, project management or sales)

Nice to Have

• Understanding of data files in various forms (i.e. CSV, Excel, XML, etc.) and accompanying file layouts.
• Experience in a SaaS organization
• Project Implementation experience

The Perks of Working with us!

• Competitive salary and benefits including a health spending account and employee assistance program
• Company matched GRSP contributions
• Education subsidies for job related courses
• Maternity/Parental and Compassionate Care Leave Top Up Program
• Quarterly company wide outings (golf, baseball games, laser tag, tail gating, etc.)
• Birthdays celebrated every month with catered meals
• Flexible Summer Hours

How to Apply:

E-mail a resume and cover letter to: careers@LBMX.com

The subject line of your e-mail must read “Business Analyst”

About LBMX Inc.

LBMX is the leading provider of technology solutions for purchasing co-operatives and buying groups.  These solutions comprise central and direct bill management, rebate and purchase analytics, digital marketplaces, product information management and complete EDI services to assist members and groups to connect to their suppliers.

LBMX’s close association with this specific supply chain model has resulted in the implementation of LBMX technology solutions that are a fit with their customer’s strategic direction and operational priorities.  Based on LBMX’s “Many to Many” technology, LBMX solutions are electronically connecting the buying group supply chain, resulting in over two million potential trading relationships.

LBMX is based in London, Canada and has customers throughout Canada, United States, United Kingdom, Australia and New Zealand.

LBMX is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. LBMX is also committed to providing accommodations throughout the interview and employment process. If you require any accommodations, please let us know and we will work with you to meet your needs.