Market Research Analyst

Title:  Research Analyst

Location: Canada (Remote)

Reports to: Research Manager

The Role: You will support the cross functional study design for our customer satisfaction survey research based business. The primary duties of the Research Design team include working with the internal key stakeholders to develop new or revised survey content, to ensure that survey content meets J.D. Power’s high standards, and to develop and maintain the sample design for our syndicated research products. You will also work closely with the Data Science team to ensure studies are designed to maintain scientific integrity and quality and that syndicated studies are produced in an efficient and timely manner.

The Impact: The Analyst will be an individual contributor a team of over 20 Research analysts. You are expected to be a self-starter who can manage a study from start to finish and work with other departments within the company’s matrix environment. You and the team will ensure that J.D. Power studies are developed or redesigned to meet client needs in a timely manner and ensure that the production of the syndicated study is efficient and smooth.

Responsibilities:

• Ensure that survey and sample plan designs meet J.D. Power standards
• Lead the development of survey and sample plan specifications
• Ability to run multiple studies simultaneously
• Work with survey programming and data processing specialists to ensure study designs are implemented as planned
• Develop and perform QA processes on survey data to ensure data validity (cleaning specs, skip logic/programming)
• Work with internal stakeholders to ensure project objectives are met
• Provide resolution when issues arise
• Identify and implement efficiencies into the projects

Qualifications:

• 4+ years of experience in market research and/or related fields
• Education: Bachelor’s Degree
• Strong organizational skills and high attention to detail
• Ability to write technical documents
• Proficient in MS Office Suite (Power Point, Excel, Word)
• Proficient in SPSS 
• Python experience is not required, but preferred

The Career Opportunity: The Research Analyst growth opportunities are significant, both within the Global Research division as well as the overall J.D. Power organization. We have a strong desire to promote from within the company; the right individual has numerous avenues to pursue a long career with J.D. Power.

The Team / The Business: Efficient, integrated and highly skilled team of Research Analysts who sit inside the Data Science team along skilled research designers and statisticians.

Our Hiring Manager says: “I’m looking for a results-driven, attention-to-detail, critical thinker who can work in a cross functional/matrixed environment to produce high quality survey and 

sample plan designs that meet complex technical standards. The right person for this job will be process-driven and able to manage multiple projects at the same time and still ensure that projects are delivered on time and to specifications.”

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies. 

Company Mission 

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.  

Our Values 

At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.  

Truth Finders - At J.D. Power, we are proud of the unbiased data and findings we provide. As individuals, each and every member of our team is dedicated to living this same objectivity and embodying the highest ethical and professional standards – the only ‘favorite’ we have is the truth.  

Change Makers - At J.D. Power, we never stand still. We constantly seek better ways – innovating and evolving in everything we do to support our colleagues and our clients alike – and all in service of delivering data and insights that drive meaningful business impact.  

Team Driven - At J.D. Power, we are one team and we are activated. Regardless of individual role, every member of our team is dedicated to supporting their immediate colleagues and our broader J.D. Power family to deliver on our collective purpose and make us greater than the sum of our parts. At J.D. Power, these values are more than words. We bring these values to life throughout our organization through our employee event series — J.D. Power Values Days. Each quarter, we celebrate one of our core values and hold an annual event to celebrate our combined values at the end of the year. 

We are dedicated to leveraging comprehensive and equitable practices which contribute to the overall success of the company and its employees. We invite you to learn more about our DE&I efforts.  

J.D. Power is an equal opportunity employer and compliant with AODA/ADA legislation.  If you require accommodations during the recruitment and selection process, please specify. 


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