IT Help Desk

Why Work At Techdoz?

Here at Techdoz, we strive to be the best we can possibly be, both for our clients and for our team. In serving our clients technology needs, it opens the door to amazing experiences that cannot be found sitting in a cubicle.

Each day is different from the last.

We foster a work culture that is based on collaboration because a team of independently talented people creates energy and creativity that cannot be matched. A job at Techdoz is challenging but rewarding. So if you are energetic, customer-focused and like the idea of working in a learning-friendly, rapidly evolving environment, you may have what it takes for a job at Techdoz.

The Role

Techdoz is dedicated to maintaining the highest standards of excellence in all areas of IT. We are seeking an IT Help Desk professional to join our expanding team to maintain our clients full technology needs.

Responsibilities

• Provide technical support to clients over the phone, email, and in-person
• Troubleshoot hardware and software issues
• Document and track client incidents and requests in our ticketing system
• Provide training and guidance to clients on the use of technology systems
• Create or update technical support documentation
• Contribute to the continuous improvement of our help desk processes
• Other duties as assigned by management

Qualifications / Requirements

• Recent experience in a technical support role
• Currently active or graduated a post-secondary education in Information Technology
• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications
• Strong problem-solving and analytical abilities
• Excellent communication and customer service skills
• A highly motivated team player with the skills and ability to manage changing priorities
• Exemplary attendance and punctuality
• Ability to Travel (Locally)

Security Requirements

• Level 2 – Criminal Record and Judicial Matters Check (CRJMC)
• RCMP’s Canadian Criminal Real Time Identification Services (CCRTIS) certified criminal record checks

Additional Requirements

• Possess a valid Ontario Driver’s License (Driving is an essential duty of position)

* All security requirements are reimbursed by Techdoz

Employment Type: Part-Time / Full Time

Wage: $18-21 / Per Hour (Based on Experience)

Start Date: March 1st or earlier

What We Offer

• Competitive salary and benefits (including spouse) package
• Flexible work arrangements (Hybrid)

Disclaimer: The job posting has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

How To Apply

Please submit your cover letter, resume, salary expectations, and availability in the below form. Ensure your PDF submission contains all necessary information. While we appreciate all inquiries, only those candidates selected for an interview will be contacted.


Apply