IT Analyst - Regional

Do you want to build the software that builds cities?

EllisDon’s construction technology team is made up of Full-Stack Developers, Data Analysts, UX Designers, Product Owners, and IT Operations and we’re growing fast! Our team also includes some of the best digital modelers and BIM specialists in the industry, experts who are working with the latest tech on projects in the billions of dollars.

We are a software development studio of 140+ people, backed by one of Canada’s top construction firms, with over 70 years in the industry and completing over $5 billion of work each year. We build software that is solving real-world problems on some of Canada’s largest construction projects.? 

Above all, we at EllisDon work hard to deliver great careers to one another. We choose to celebrate the strength in our differences, every day. EllisDon’s commitment to Inclusive Diversity is to work together to create an environment where every employee feels safe to be their true and authentic self. Ultimately, EllisDon’s purpose is to provide people with similar values the opportunity to achieve their full potential; to deliver that opportunity for great careers to one another; and to contribute meaningfully to the community we share with others.

In case you’re curious, here’s what the industry thinks of us and some of the impacts we've made to the communities we work in.

IT Operations is made up of 4 teams: Enterprise Tech Desk, Enterprise Tech Partners, Enterprise Application Administration, and Security and Governance. IT Analyst - Regional is a part of the Enterprise Tech Partners team.

You as an IT Analyst - Regional will:

• Champion the Digital & Data Engineering message to the business
• Provide support for network problems reported, documenting problems and solutions as required. Assist in 1st and 2nd level hardware and software support when required. Liaise with and participate in solving 3rd level complex or unsolved problems.
• Manages, supports, and ensures operating viability, including imaging and provisioning of mobile devices, Windows PCs and MacBooks and reports any abnormalities. Ensure the 24/?7 availability and performance of the servers and network that support our systems, including some “on-call” responsibilities.
• Manages, supports, and ensures operating viability of jobsite network infrastructure, including configuring firewalls, switches, wireless access points, wireless bridge, security cameras, wireless signal boosters, VoIP phones, DMZ network, and other systems might be unique to a specific jobsite
• Project Management duties, including determining business requirements, obtaining quotes from vendors to meet business requirements for new equipment and miscellaneous such as printer/copiers, digital displays, security systems, and other miscellaneous IT related items. 
• Project deployment duties, including hardware setup and configuration, setting up AV rooms and hosting web conferences via MS Teams, Zoom and Webex.
• Follow and maintain EllisDon IT policies, documentation, and best practices guidelines.
• Escalates technical issues when necessary, offers excellent customer service and stays current with IT trends and advancements.
• Follow EllisDon IT Security best practices and guidelines and contributes to our library of Standard Operating Procedures.
• Maintain records within ServiceNow.
• Coordinate IT services and support for jobsites
• Assist on corporate network maintenance tasks when required
   

Is this the right role for you? 

• You have a post-secondary degree/diploma in a related field and a minimum 4 years Desktop and Mobile devices support and/or IT network related experiences including troubleshooting advanced issues
• Solid understanding of LAN, WAN, TCP/IP, Ethernet
• CCNA, CompTIA A+, CompTIA Network+, and Microsoft Certifications are desired
• Valid driver's license, and personal vehicle to coordinate IT services and support on jobsites

EllisDon is proud to provide this unique career opportunity that provides continuous learning,  opportunity for growth, and  a competitive compensation package within an environment that is committed to inclusion and respects diversity.     

Go ahead and be yourself. We'll pay you for it!

We are an equal opportunity employer. We welcome people of any age, culture, subculture, gender identity or expression, sexual orientation, nationality, ethnicity, race, size, mental or physical status, veteran status, religion, language, political opinion, working-style preference, family status, education, and socio-economic status. The EllisDon core values of Integrity and Mutual Respect welcomes everyone, at work and in the community, and our value of Mutual Accountability, means that we all have a role to play. As an EllisDon employee, this will ultimately be your commitment to Inclusive Diversity.

Accommodation for Applicants with disabilities will be made during the recruitment process when requested.

We are committed to providing a positive candidate experience and ensuring timely updates are provided to all candidates. If you haven’t already, be sure to create a profile on our Careers page here to remain up to date on the status of your application and learn about new career opportunities as they arise.


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