Account Manager (myPolicies) - 100% Remote

Description

Info-Tech Research Group is the world’s fastest growing IT research and advisory firm, proudly serving over 40,000 IT professionals with a fast growing division - myPolicies.

Since 2016, myPolicies, has developed a leading, global policy management software. Our mission is to provide an easy to use, future-state software for managing all policies, procedures, and forms within multi-sized organizations. Companies using myPolicies gain benefits by; increasing their efficiencies for policy management, alleviate any uncertain risks to the business and build a culture of compliance across their organization. myPolicies has grown substantially in 2021. We want to continue our high level of service and support by adding a great Account Manager to join our company to excite our customers with service excellence.

Responsibilities 

As an Account Manager for myPolicies you will manage a book of business by providing a range of operational, administrative and call based client support.  Additionally, you will provide relationship management with the goal of renewing customers.

• Create and execute relationship management sales and service activities to plan 
• Manage member lifecycle tasks, including scheduling and leading calls
• Own the customer’s book of business and ensure renewals remain high
• Manage and respond to inbound service/support requests from customers
• Assist in customer testimonial and case study gathering.
• Ensure the CRM contains accurate account details and contact information.
• Actively seek to increase product knowledge.
• Deliver compelling presentations to senior IT and HR professionals on the benefits of policy management software programs
• Assist in the preparation of sales presentations by customizing PowerPoint presentations to align with target audience(s).

Education and Experience

• Undergraduate degree preferred
• 3+ years consultative selling/customer service experience in B2B software/technology product sales
• Service minded mentality – must be dedicated to supporting all customer needs
• Excellent interpersonal and relationship skills with experience servicing/selling over the telephone
• Self-motivated, task oriented, and results driven
• Must have proven experience working with MS Suite of products and be adept at using internal technologies and/ systems (experienced in Salesforce CRM an asset)
• A continuous learning mindset and eagerness to give and receive feedback are key success factors for the role.

Skills

• Communication Skills: Ability to communicate both externally (to senior executive buyers) and internally (to key stakeholders) in a clear, compelling, and concise manner
• Organizational Skills: Ability and discipline to effectively manage a multitude of service and renewal activities with on-going re-prioritization and focus
• Persistence and Resilience: Demonstrates consistent tenacity in managing the Account Management process and successfully navigate difficult customer situations
• Active Listening Skills: Ability to listen and respond to a customer in a manner that improves mutual understanding
• Business acumen: Uses knowledge of the business environment and technology to engage prospects.
• Critical Thinking Skills: Strong critical thinking and problem-solving skills to assess prospect needs
• Strategic minded: Ability to strategically and systematically evaluate emerging and longer-term opportunities and threats to meeting customer needs
• Learning-minded: Deep intellectual curiosity about the effect of customer and product insights on the business landscape & passion for learning

What We Offer

• A competitive compensation package
• Excellent benefit program
• L&D through Info-Tech University (internal programs)
• Career Path for management
• Unique sales coaching programs based on Value Selling principles
• Buy a book program
• And more…..

Come join our exciting company!


Apply Now