| Position Type: | Full-time |
| Location: | London, ON |
| Date Posted: | Apr 28, 2024 |
Job Description
Service Excellence Administrative Roles (HYBRID)
About The Workplace Safety And Insurance Board (WSIB)
We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca .
At The WSIB, You’ll Have The Opportunity To
The WSIB is building a candidate pool for current and future full-time and part-time, permanent and temporary opportunities for three (3) roles as outlined below. We are building the candidate pools in our Toronto Office and Various Offices. Should you be successful in this competition, you will be placed in a pool of qualified candidates to be considered for current and future vacancies for the three (3) roles listed below.
Please note hours of work are variable between 7:30am and 5:00pm.
Major Duties and Responsibilities (including but not limited to): All positions:
We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.
The WSIB is committed to being accessible and inclusive, and following barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs.
Disclosing conflicts of interest
As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at talentacquisitioncentre@wsib.on.ca .
Privacy information
We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will used this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB’s Privacy Office at privacy_office@wsib.on.ca . The Privacy Office cannot provide information about the status of your application.
As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.
To apply for this position, please submit your application by the closing date.
Apply Via LinkedIn
About the job
Our priority is the health and wellness of employees and the people of Ontario. As such, this position may involve working from home for part of the duration of this position. The WSIB model mixes working from home, office and field.About The Workplace Safety And Insurance Board (WSIB)
We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca .
At The WSIB, You’ll Have The Opportunity To
- explore many career paths and follow your passion
- continuously learn and grow professionally
- be recognized for the great work you do
- participate in programs that support your health and wellbeing
The WSIB is building a candidate pool for current and future full-time and part-time, permanent and temporary opportunities for three (3) roles as outlined below. We are building the candidate pools in our Toronto Office and Various Offices. Should you be successful in this competition, you will be placed in a pool of qualified candidates to be considered for current and future vacancies for the three (3) roles listed below.
Please note hours of work are variable between 7:30am and 5:00pm.
Major Duties and Responsibilities (including but not limited to): All positions:
- Work in a team environment to complete tasks online using various software (including Guidewire).
- Require attention to detail to work accurately online and with hardcopy document.
- Some roles have additional physical demands and lifting requirements.
- Review, process and track access file requests in accordance with the WSI Act, FIPPA and WSIB polices/procedures
- Open, sort, prepare, scan, search and match documents
- Provides efficient and effective administrative services to support internal and external customers by way of claim profile and participant maintenance
- Uploading digitized records (from paper, media and microfilm) and completing referral activities to external third parties
- High School Completion
- Knowledge of computer systems, in order to access and input information
- Experience using software applications, such as Guidewire, Microsoft Word, Excel and Outlook, as well as, strong keyboarding skills
- Strong oral and written communication skills as well as reading skills in order to process information and instructions received, to obtain information and to prepare file notes and template correspondence
- Interpersonal skills to deal effectively with others and a strong commitment to and experience providing customer service excellence
- Knowledge of office procedures and experience with office equipment, such as photocopiers and scanners
- Knowledge of basic mathematics to complete production statistics
We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.
The WSIB is committed to being accessible and inclusive, and following barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs.
Disclosing conflicts of interest
As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at talentacquisitioncentre@wsib.on.ca .
Privacy information
We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will used this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB’s Privacy Office at privacy_office@wsib.on.ca . The Privacy Office cannot provide information about the status of your application.
As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.
To apply for this position, please submit your application by the closing date.
Apply Via LinkedIn