IT Infrastructure & Service Management Specialist

IT Infrastructure & Service Management Specialist

Full-time, Permanent
St. Thomas, ON
 

Report to

Business Technology Manager

The Company

Ontario Plants Propagation Limited is a leading supplier of high-quality vegetable seedlings to commercial greenhouses across North America. We are committed to innovation, operational excellence, and providing a safe and supportive work environment for our team.

Position Overview

Ontario Plants is seeking an experienced and hands-on IT Infrastructure & Service Management Specialist to support our growing organization. This role is responsible for maintaining and improving our internal IT environment, coordinating with external vendors for infrastructure services, and providing day-to-day technical support across the organization.
The ideal candidate will have strong technical troubleshooting skills, a customer-service mindset, and the ability to manage vendor relationships effectively. This is a key role in supporting both the reliability of our IT systems and the productivity of our staff.

Job Description/Responsibilities

 Infrastructure Oversight (in coordination with external providers):

• Serve as the main point of contact for external IT vendors managing servers, backups, and infrastructure monitoring.
• Coordinate infrastructure maintenance, updates, and issue resolution with third-party providers.
• Monitor system performance, availability, and vendor SLAs to ensure seamless operations.
• Participate in infrastructure planning and technology assessments.

Network & Connectivity Management:

• Maintain and troubleshoot the company’s on-site network infrastructure (LAN/WAN, switches, access points, VPN).
• Ensure secure, reliable connectivity for users across all departments.
• Act as the primary responder for IT support requests through the help desk ticketing system.
• Provide hands-on technical support for hardware, software, printing, and connectivity issues.
• Document support actions and resolutions while maintaining internal knowledge base resources.
• Prioritize and manage multiple support requests to minimize downtime and maintain user productivity.

Security & Compliance:

• Assist with implementing and maintaining IT security policies and procedures.
• Monitor and report on potential vulnerabilities or risks in collaboration with vendors.
• Support compliance initiatives and participate in audits as needed.

Strategic IT Initiatives:

• Support IT-related projects, including cloud adoption, mobility solutions, and digital transition initiatives.
• Identify opportunities to improve IT systems and services that align with business needs.
• Collaborate with business units to understand technology requirements and deliver solutions.
• Collaborate with vendors and internal teams to address connectivity issues and optimize performance.

Minimum Requirements
Required:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 5+ years of hands-on experience in IT support, infrastructure coordination, or network administration.
• Strong problem-solving skills and ability to manage multiple priorities.
• Excellent communication skills and strong customer service orientation.
• Experience managing relationships with third-party IT service providers.

Preferred:

• Familiarity with cloud platforms (e.g., Azure, AWS, or Google Cloud).
• Knowledge of cybersecurity best practices.
• Experience supporting systems in an agricultural or production environment is a plus.

Wage
 

• Commensurate with experience, starting at $75,000 annually.
• Include Benefits Package:
  • Extended Health and Dental Insurance
  • Work-life balance
  • Competitive salaries
  • Company-issued uniforms and PPE
  • Sponsored courses/certification
  • Professional memberships and associations
  • Professional memberships and associations
  • Team building events
  • On-the-job Technical training

How to apply

Submit your resume:

Mail: 38024 John Wise Line, St. Thomas, Ontario N5P 3T2
Email: employment@ontarioplants.com     
Subject title:  IT Infrastructure & Service Management Specialist
Fax: 519 637 2449
Website: https://www.ontarioplants.com/employment