Booking Agent

by The Vets

Position Type: Full-time
Location: London, ON
Date Posted: Oct 12, 2021
Experience: 3 Years
Education: High School Diploma
Compensation range: $42,000 ~ $62,000 Per Year
Positions: 6
The Vets

Job Description

The Vets Booking Agent - You're in good paws

Must Love Pets! The Vets is bringing the next generation of veterinary care right into our patients’ homes. We believe that delivering the highest quality medical experience starts with creating a stress-free environment and a strong connection between pets, vets and our customers. With the use of cutting-edge technology, data analysis, and efficient on the ground operations, we are quickly growing our reach and looking for new team members to join our exciting company.

Our dedicated team of veterinary and support professionals are working across dozens of locations to provide the highest quality products and services available. If you are passionate about joining a rapidly growing, service-oriented company to make the world a better place for pets - your place is with us.
We are seeking experienced Booking Agents to work directly with pet owners to help them coordinate in-home veterinary bookings and sales for our company. You will be responsible for closing warm lead bookings over the phone, help develop great customer relationships, and use cutting edge technology to easily set up Vet visits across the US.

Responsibilities:

  • Processing Veterinarian bookings of qualified customers using Salesforce CRM
  • Ask probing questions to understand customer needs and determine upsell opportunities
  • Develop routes for our Vet Teams by creating efficient and logical travel itineraries
  • Ability to work independently and be self-motivated to meet and exceed sales goals
  • Responding promptly to customer inquiries and tracking needed follow-ups
  • Act with a sense of urgency, but also treat the customer with concierge type service level 
  • Being able to determine when the call is an emergency or a regular veterinarian visit request (with training)
  • Keep detailed records of customer interactions, comments, and complaints
  • Communicating and coordinating with colleagues and field teams as necessary
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Opportunity to make the world a better place for pets

Skills and Qualifications:

  • Previous call centre experience as a sales representative or other sales/customer service role essential
  • Previous veterinary or pet industry experience a plus but not necessary
  • Proven track record of successfully meeting and exceeding sales quotas
  • Excellent ability to communicate clearly and effectively, both verbally and written
  • Results-oriented with strong analytical and organizational skills
  • Proficient in computer software; CRM management and Google Suite experience a strong asset
  • Shift work and some weekend shifts are required

Compensation & Benefits

$42K up to $62K+/yr
Aggressive Commission Structure
Full benefits after a 90-day probationary period
3 weeks paid vacation
Team lunches, events and more

Email your resume to Vanessa Peyrot at:  vanessa.peyrot@hivemedia.com