Tier 2 Support Engineer

What we do:

We design, develop, and host data-rich, full-featured, high-traffic web and mobile applications for financial institutions, brokerages, and media clients. The Markit Digital Production Support Team is responsible for providing leadership and direction to ad-hoc technical resources to ensure the successful investigation and resolution of all production or client impactful incidents. 

What you'll do:

As an engineer in the Tier 2 Support team you are responsible for triage, investigation and handling of reported incidents impacting our production environments.

• Find solutions for client incidents through the use of internal tools, code reviews and interaction with internal technical teams and engineers
• Trend analysis to identify patterns or repeat incidents on high volume of incidents
• Ensure software releases are production ready by collaborating with software engineers and product owners to create, update and maintain proper documentation on initial and subsequent releases
• Manage third party data vendor escalations and updates via phone and email interactions
• Maintain an accurate record of activities using JIRA; ensuring detailed and accurate entries
• Deep review and assessment of associated tasks, code, underlying databases and components for each incoming client incident
• Monitor application and feed processing tools and respond and escalate failures
• Continuously drive service quality improvements by undertaking thorough root cause analysis and leading corrective actions directly and as part of the release cycle

Skills and Experience:

• Minimum two years of professional troubleshooting experience
• Proven technical ability in solving problems with both hardware and software. Experience in several of the following areas: ASP.Net, C#, Javascript, Networking (IP, routers/firewalls), SQL, relational databases, HTML
• Excellent understanding of the technical fundamentals of the Internet
• Background in the financial markets is a plus, especially exposure to the wide range of tradable instruments outside of common stocks
• Experience communicating with clients on production incidents
• Incident Management experience in technical or web hosting environment preferred
• Working knowledge of monitoring platforms and applications preferred
• Familiarity with ITIL preferred

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Equal Opportunity Employer:

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 

US Candidates Only:

The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

IHS Markit is now part of S&P Global

We’re working hard to integrate our businesses. In the meantime, be sure to also visit spglobal.com/careers to discover all our combined company has to offer.

About Us

S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

Our people come prepared every day to creatively approach and solve new problems. They are instrumental in helping our customers see things differently and take on tomorrow’s challenges, today.


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