Project Manager / Process Specialist
Do you consider yourself to be a “Project Manager & Process Specialist" who wants the ability to contribute towards the delivery of a unique business solution? Do you strive to exceed expectations all while celebrating your successes with an amazing team along the way? If your answer is yes, keep reading :)
Start.ca is currently searching for a dynamic Project Manager/ Process Specialist who will oversee organizational projects that affect multiple departments, while working alongside users to develop and document requirements for projects. The Project & Process Specialist will also be responsible for managing the full lifecycle of projects, from kick-off and planning to execution and closure. Along with the responsibilities and requirements specific to this role, you are also expected to abide by and encourage Start’s Code of Conduct, and help to continue to build a trusting and positive work environment.
If you’re passionate about being part of a growing, creative, and innovative company, Start.ca could be the place for you!
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Lead the full project cycle from initiation to post rollout, which includes clear outcomes for each phase/sprint with a strong focus on identifying communication, engagement, change management, and training needs.
Build strong relationships and trust with stakeholders, keeping them and their team engaged in the project and ensuring alignment and support for expected outcomes.
Deliver detailed project proposals to senior leadership to determine the overall goal and priority of projects.
Develop project plans, line of site priorities, goals, and budgets; identify resources, manage team velocity, and timelines needed.
Proactively manage project risk by creating solutions to keep them low.
Assist in preparing demos and sprint reviews with users and focus groups.
Promote project management best practices and industry standards and train others on PM tools and processes when needed.
Other appropriate responsibilities relevant to the role today and the role as it may evolve.
Guide the team and organization on how to use Agile/Scrum practices and values to delight internal and external customers.
Facilitate discussion, decision-making, and conflict resolution.
Support efforts for grooming and maintaining the product backlog.
Degree/Diploma in Project Management, Information Technology, Computer Science, or equivalent experience.
5+ years of project management experience, including resource planning, process management, and project scoping.
3+ years of direct experience utilizing Agile Development.
Proven experience successfully managing multiple projects of varying scope, size, and complexity.
Excellent ability to analyze complex situations and find creative solutions.
Exceptional communications skills, including the ability to converse at both a technical and business level to drive effective, timely solutions that fulfill both operational and strategic needs.
Able to build relationships at all levels, both within the team and with stakeholders.
Experience in the areas of process design, business/systems solution design, and change management.
Strong logical and analytical problem solving skills.
Highly organized and detail oriented.
Adaptable self-starter who is thrives in fast-paced, ambiguous environments.
Scrum Master Certification preferred, but not required.
Who is Start.ca?
- We are a telecommunications company located in London, ON and we provide internet, television and phone solutions.
- We are devoted to delivering a world class customer experience with each and every customer interaction.
- At Start.ca, we live by our core values: Friendly, Smart, Honest, Reliable, Forward and Involved.
- We have a dynamic, reputable, and FUN company culture - it’s what brings our employees here and keeps them here.
- As we grow, we want our employees to grow with us through our career advancement opportunities and continuous professional development.
Diversity is important to us, and we believe our differences make us a better company. Our differences help us to be innovative, with new attitudes, new processes, and new solutions to difficult problems. We respect our differences and this respect is shared throughout our culture.