IT Support Specialist

Organization Overview
For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.    

Position Summary

Reporting to Manager, IT Operations this position is responsible for proper computer operations so that end users can accomplish their daily tasks in a timely manner. This includes receiving, prioritizing, documenting and actively resolving end user help requests via phone, ticketing system or in person.   

What we can offer you

• Competitive salary, benefits package and matching retirement plan
• A friendly, collaborative work environment
• Opportunities for professional development & ongoing learning
• A chance to be part of a growing organization

Key Responsibilities:

• Field incoming help requests from end users via phone, ticketing system or in person
• Participate in gathering requirements, testing customizations and deploying updates and software modifications for in-house developed systems.
• Participate in the installation, monitoring, maintenance, support, and optimization of all production systems, software, and communication links.
• Assist with configuration, installation and maintenance of software, hardware and telecommunications services such as: personal computers, systems software, software applications, printers, telephones, PBX, VOIP, servers, routers, switches, modem cabling and Internet service providers and general office equipment.
• Assist with planning, design, procurement and installation of server and database hardware, software and related equipment.
• Assist with server operating system and application upgrades, bug fixes and patching.
• Assist with asset monitoring and management of all Buckland IT resources.
• Assist to coordinate management of backup and restore environment for all servers and desktops.
• Assist department to ensure hardware, software and network are available 98+% of time on 24/7 basis, excluding scheduled downtime.
• Develop systems and reporting documentation for management as required.
• Consults with technical staff, vendors & consultants when the causes of related problems are not apparent.
• Perform other related duties and projects as required.

The ideal candidate will bring:

• Completed Computer Science Degree/Diploma or related technical education focusing on the following:
  • Virtual server technologies VMWare / Hyper-V
  • Cloud Infrastructure Azure / AWS / Google
  • Microsoft Exchange 2016 / 2019 / Exchange Online
  • Windows server 2016/2019/2022 and the accompanying enterprise applications, Active Directory, IIS, file servers, etc.
  • Microsoft SQL Server
  • Desktop support for PC environment supporting Windows 10 and Microsoft Office suite
  • Networking, Cisco/Meraki/Palo Alto/others
• Experience in any of the following areas would also be an asset; warehousing, customs brokerage, importing, exporting, logistics, supply chain systems.
• Networking fundamentals and experience considered an asset
• Microsoft 365 and Azure experience considered an asset
• Applied knowledge of PowerShell scripting
• Ability to self-organize tasks, communicate clearly and problem solve vital to this role

Requirement to be able to travel in CA, US, or MX up to 20% as required.

If this describes you, we’d love to hear from you. Please visit our website at www.buckland.com to learn more about Buckland and apply through our Career page today.

Those applicants requiring a reasonable accommodation in the application and/or interview process must submit their request to the Human Resources Department