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| Location: | London, ON |
| Date Posted: | Jun 25, 2022 |
Job Description
Sr. IT Support Analyst (11 PM - 7 AM Sunday to Thursday)
Company Overview
Tell us your story. Don’t go unnoticed. Explain why you’re a winning candidate. Think “TD” if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.
Stay current and competitive. Carve out a career for yourself. Grow with us. Here’s our story: jobs.td.com
Department Overview
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Building a World-Class, Diverse and Inclusive Technology Team at TD The Fraud Technology Solutions team, part of Protect Platform (Enterprise Protect), is responsible for protecting the Bank, customers and employees by delivering and supporting technology to analyze detect and prevent transactional fraud against TD customers and critical TD technology assets. What We Stand For: Fraud Technology Solutions is continuously evolving to mitigate fraud risk to the Bank, including introducing new initiatives in support of advancing TD’s data analytics strategy to predict and prevent fraud. |
Job Description
- Responsible for incident management (3rd level), monthly and SLA maintenance, activities;
- Perform controlled resolution of escalated L3-level incidents and problems including prioritization and escalation,
- liaising with business and technology partners as appropriate;
- Perform incident management role (communicator, tracker, escalator, driver, etc.) for outages; communicate to clients during service outages;
- Provide effective day-to-day production support for applications through accurate problem identification and timely resolution of production issues;
- Ensure timely notification and escalation of issues/problems, and recommendations for prompt resolution; communicate incident/problem status and provide timely escalation of issues to ensure established SLAs and MTTRs are met;
- Deliver effective support (application and operations), researching system issues, overseeing the execution of recommendations, and maintaining accurate documentation;
- Schedule changes to supported components in accordance with approved change management procedures, ensuring effective change management discipline is use; and
- Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; monitor and escalate issues as required.
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Requirements
What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:
- Must be prepared to work in a 24/7 on-call rotational environment;
- Relevant experience in a technology operations or application management role is a definite asset;
- Strong analytical and problem-solving skills with attention to detail;
- Strong time management, administrative, and organizational skills with the ability to work in a fast-paced environment and deliver high-quality work;
- Knowledge in any one or more of the following technology skillsets is a definite asset: – MS SQL Server (2012+) – Autosys / SSIS/SSRS – C# / .Net / ASP.Net / MVC Razor – Advanced Java (Spring Framework / Maven Build) – Windows and Linux operating systems – WebServices/RESTful API is an asset Kafka – Jboss server Structure and CLI Command (Basic) – Azure Services
- Excellent interpersonal and communication skills, both written and verbal to communicate complex issues in easily understandable terms;
- Self-starter with a high initiative and the ability to learn and adapt quickly;
- Continuously enhance knowledge/expertise in own area and keep current with emerging industry trends, new technologies and best practices in the external market that can contribute to delivering effective client solutions;
- A willingness to speak up and offer a differing opinion when your gut tells you an idea is wrong – but also have the forethought to be part of the solution by recommending an alternate option; and · Apply good judgment by understanding which issues to escalate, what to resolve independently, and provide suggestions for possible resolution.
Additional Information Join in on what others in TD Technology Solutions are doing: · Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business; · Learn voraciously, stretch your thinking, share your knowledge and educate others; · Communicate and collaborate with both technical and non-technical professionals; · Cultivate winning relationships by building trust with business and technology partners; · Share our commitment to productivity, effectiveness, and operational efficiency; and · Embrace change and witness amazing things happen – from the inside.
Additional Information
Join in on what others in TD Technology Solutions are doing:
- Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
- Learn voraciously, stretch your thinking,
Hours - 37.5
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
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