London Tech Jobs

Pall Water - Technical Service Engineer

by Trojan Technologies

Position Type: Full-time
Location: London, ON
Date Posted: Jan 14, 2021
Trojan Technologies

Job Description


Pall Water - Technical Service Engineer

 

This position will provide technical service, customer service, and field service to customers in regard to Pall Water products and processes.  This is a technical position that requires the ability to safely perform remote troubleshooting, hands on work, process optimization, and maintain high customer satisfaction.

Pall Water, a division of Pall Corporation and a member of the Danaher Corporation (NYSE: DHR) portfolio of water companies, is a global leader in filtration, separation, and purification technologies. Our trusted water treatment solutions ensure the continual supply of safe and reliable water for municipalities and industries. With more than two billion gallons of installed capacity spanning six continents, we are a leader in membrane-based water treatment solutions. We are the partner of choice for pretreatment, ultrafiltration (UF), microfiltration (MF), and/or reverse osmosis (RO) solutions. Explore our solutions online at www.pallwater.com.

 

About the Technical Service Engineer role:

Reporting to the Technical Service Lead, this role provides technical service, customer service, and field service to our customers regarding Pall Water’s products and processes. This is a technical position that requires the ability to perform remote troubleshooting, hands-on work, process optimization and maintain high customer satisfaction.

  • Provide technical support and troubleshooting assistance to customers via phone, remote connection, and email

  • Work closely with other Service team members, Engineering, Project Management, and Sales to find a satisfactory resolution of complex technical and commercial issues with customers

  • On-call technical phone support: Provide support and troubleshooting assistance to customers as part of the “on-call” rotation as assigned; Provide service reports for any after-hours calls

  • Testing and troubleshooting all systems hardware remotely and occasionally in person

  • Responsible for identifying, implementing, documenting system modifications, and conveying back to appropriate Pall Water team

  • Execute commissioning service and contracted services to the installed base as assigned

  • Travel required: 10-20% within North America

 

What makes this opportunity exciting?

  • You will be helping ensure water quality for people around the world!

  • You get to be a part of Danaher Corporation, rated 162 on the Fortune 500 list

  • Full benefits including medical, dental, vision, 401(k) matching all on day one

  • You will have pride knowing that Pall Water is a well-known, trusted organization for high-quality systems with reliable technology

 

Are you qualified?

  • Bachelor’s in Engineering with 4 years of relevant experience

  • Technical or field service in water-related industry experience preferred

  • Technical service aptitude including process knowledge; PLC and HMI skills and service event capabilities

  • Proven track record of effectively solving problems

  • Ability to communicate interpersonally and work well with others, both internally externally

  • Proven effective work ethic in a self-directed work environment

 

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.


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