IT Service Management Consultant

Who We Are

Who We Are

London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music.  As one of Canada’s largest acute-care teaching hospitals, LHSC delivers world-class care and experiences, built on our commitment to excellence in research, innovation, and learning. In partnership with our communities, we design and advance healthcare to support he wellness of the populations we serve. LHSC delivers both local and regional services, including the Children’s Hospital, within a large geographic area. LHSC is known for its great people and great care, with a workforce of close to 15,000, dedicated to delivering the highest quality patient care while partnering with communities to transform health, one life at a time. 

Posting Period

Open:        February 29 2024 

Deadline:  March 13 2024 

Non-Union

Department Description

Information Technology Services

The Information Technology Service Management (ITSM) Consultant position is a key enabler for the Information Technology Services (ITS) departments to design and maintain service and support standards that meet the needs of their customers, as well as enables the delivery of consistent, high quality IT services. They will be an advocate and change maker that fosters a culture of customer service and continual service improvement through the means of people, processes, and technology. This position is responsible for providing process and Information Technology Infrastructure Library (ITIL) related best practice guidance to ITS management and to staff. This position will be consulted for strategic advice and direction related to process design, improvement and alignment, metrics support, and support for Service Level Agreements. Finally, in addition to consultation, this position will be responsible for the design, documentation and implementation of these processes.

What We Offer: 

• Status: Regular Full-Time
• Rate of Pay: $43.04 per hour to $53.80 per hour
• Health and Dental Benefits & Pension Plan (HOOPP)
• Career Development & Training Opportunities
• Employee Wellness Initiatives
• Remote - Predmoinate work style 

LHSC is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the Hospital, inclusive of our Staff and Patient experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on location, as required.

Qualifications

As the ideal candidate, you have:

• Successful completion of  Bachelor’s Degree in Computer Science, Business, Engineering or related 
• Masters degree in Computer Science, Business, Engineering or related preferred 
• Minumun of five (5) years of ITIL/ITSM related expereince or equivalent 
• ITIL Foundation cerification required 
• ITIL Practice Manager certification preferred 
• Advanced process-centric thinking/Process engineering
• Strong working knowledge of ITIL, especially as related to incident management, problem management, knowledge management, change management, configuration management and service level management
• Excellent communication, presentation and writing skills
• Demonstrated ability to think creatively to achieve results
• Demonstrated ability to establish priorities and accomplish work tasks in a timely manner
• Strong business acumen competencies, particularly through a customer service and patient-centric vision
• Demonstrated understanding and compliance with confidentiality requirements
• Change leadership skills
• Advanced verbal and written communication skills
• Ability to work independently and collaboratively as a working member of a team
• Demonstrated advanced knowledge of productivity tools such as MS Excel, MS Word and MS PowerPoint
• Demonstrated practice and commitment to the principles of patient and family centered care
• Demonstrated practice and commitment to patient and staff safety at LHSC
• Demonstrated practice and commitment to LHSC’s vision, purpose and values
• Demonstrated ability to attend work on a regular basis

If interested in this role, please apply with a resume that outlines all current and previous experience relevant to the position. 

Immunization Requirements: 

Before beginning employment at LHSC, all new hires will be required to: 

• Provide vaccination records or proof of immunity against measles, mumps, rubella and varicella (chicken pox), Hepatitis B, Tetanus/ Diphtheria/Polio; Meningitis; 
• Provide documentation of the Tuberculosis skin testing (two step); 
• Provide proof of Health Canada-approved COVID-19 vaccination reflective of Ontario Health’s current definition of being fully vaccinated 
• For more information visit https://www.lhsc.on.ca/careers/health-review-requirements 

We are committed to providing a safe, healthy and inclusive work environment that inspires respect.  LHSC is committed to employment equity and diversity in the workplace and welcomes applications from equity-denied groups including Indigenous people, racialized people, women, persons with disabilities, and 2SLGBTQIA+ persons. LHSC is also committed to ensuring an accessible and inclusive recruitment process.  Upon individual request, we will endeavor to remove any barrier to the hiring process to reasonably accommodate candidates, including those with disabilities, while maintaining a fair, consistent and equitable recruitment approach.  Should any applicant require accommodation through the application, interview or selection processes, please contact Recruitment Services at 519-685-8500, extension #34321 or recruitment@lhsc.on.ca .

As part of the selection process applicants may be required to complete an examination or test. Please be advised that a reference check may be conducted as part of the selection process.

Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to provide a satisfactory police information check (original document) completed in the last 6 months.

Please be advised, if you are seeking employment on a temporary work or study permit we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. As per the Government of Canada, LHSC is considered a hospital/healthcare organization, even if an employee is functioning in a non-patient facing role. Individuals on a work or study permit seeking employment in this sector may be required to complete additional steps in the process, including but not limited to a medical exam, which may also apply to employees looking to renew their work permits. It is the employee’s accountability to ensure they are adhering to their specific work permit restrictions, and we encourage all candidates and LHSC employees to be proactive and review restrictions as soon as possible as it could be a lengthy process.