Account Manager

Account Manager, Remote Candidates Welcome 

Our dynamic team of self-starting, performance-driven digital marketers is growing! We’re looking for an Account Manager to bring new ideas and a unique perspective to our exciting portfolio of clients. Do you thrive in non-traditional work environments? Do you bring strategic leadership and innovation to every job? Let’s talk!

In this role, you’ll be working directly with our clients, the Account Director, and all other departments across the agency. The successful candidate will be responsible for the management and coordination of client retainer accounts and the production of work that supports them, as well as managing and strengthening client relationships. An Account Manager at Arcane assists in overall client strategy, including determining digital and other marketing approaches that will deliver results for their clients’ businesses. 

Duties & Responsibilities 

• Nurtures client relationships, anticipates client needs, and identifies solutions & opportunities to educate, grow and add value to client accounts
• Understands our clients’ key contacts, organization structures, processes, and business plans, coordinating communication flows
• Assists in managing profitability of your team’s portfolio, budgets, project scope, and timelines to ensure timely and profitable delivery of services and client satisfaction
• Constant coordination with internal stakeholders to execute on deliverables, including tasking and follow up
• Partners with the Account Director on their accounts and projects to define strategy, using various marketing approaches to drive and increase ROI for clients
• Manages client expectations and ensures timely and on-target deliverables throughout the account lifecycle
• Contribute to thought leadership, identifying trends, and applies thinking toward client ROI
• Accountable for staying up-to-date on the latest digital marketing trends
• Understands the digital and traditional marketing landscape and helps the team to align strategies and  tactics with client objectives
• Other duties as required 

Qualifications & Skills 

• Entrepreneurial spirit
• Curiosity and passion for marketing
• Strong emotional control and intelligence
• 5+ years of experience in a similar account management role or digital marketing capacity
• College or University-level education in relevant field, or equivalent experience
• A strong understanding of digital marketing tactics, both application and theory
• Experience working with clients, managing expectations, and delivering top-notch customer service
• Strong attention-to-detail, high level of quality, and extremely organized
• Exceptional reporting skills and understanding of how to track, measure, and present KPIs
• Able to identify opportunities within ongoing strategies for areas of optimization 
• Experience working on cross-functional digital marketing campaigns and the ability to work independently
• Strong team-player, able to work with diverse groups and skill sets
• Google Ads Certified — knowledge of Google Analytics and best practices for digital marketing campaigns

We sincerely thank all candidates who apply; however, only those selected for an interview will be contacted.

About Arcane

In 2011, Arcane started with a vision to shake up the broken advertising and marketing industry. Today, with a team of passionate digital marketers, we are delivering on our mission to change the reality of the marketing ‘spend’ from an expense line item to a predictable revenue generator.

We’ve built our team (located in London, Toronto, and Calgary) with individuals that share a passion for innovation and results. Our passion and dedication has led us to many early successes. Arcane is one of the fastest growing companies in North America:

• 2018 Google Americas Winners, Search Innovation Award
• Branham300 Top 250 list, 2018
• 41st in Deloitte’s Technology Fast 50 ranking and 196 in Fast 500 in North America (2018)
• #135 in the GROWTH 500: The Complete Ranking of Canada’s Fastest-Growing Companies (2018)
• 38th in Deloitte’s Technology Fast 50 ranking and 241 in Fast 500 in North America (2017)
• #41 in the GROWTH 500: The Complete Ranking of Canada’s Fastest-Growing Companies (2017)

Evolve or perish, there is no other option. Arcane is the original digital-first agency. Our clients sell more.

Arcane welcomes applications from all qualified individuals. We’re committed to employment equity and diversity in the workplace, and welcome applications from all individuals, including but not limited to members of visible minorities, persons of any gender identity or expressions, or any sexual orientation, Aboriginal persons, and persons with disabilities.

Arcane Digital Inc. is an equal opportunity employer and vows to make any necessary disability-related accommodations, upon request, throughout the entirety of the recruitment and selection process. Need support in your application? Just let us know.