Analyst, Installation & Deployment

As an Analyst in Installation & Deployment, you will be involved in the quality assurance process of installation of construction and specialty equipment.

This individual will be responsible for working with Product, Deployment and Customer Success teams to facilitate feedback on the machine installation process. They will be responsible for managing communication with install partners as well as internal teams, reporting on trends or issues with quality of telematic installations.

This role will support the coaching and training of technicians on installation techniques, supporting quality control checks, driving industry leading standards.

Responsibilities

• Manage day-to-day inspections of telematics installations from install partners and customer self-installs
• Complete installation reviews, managing timely completion of corrective actions, document development and revisions, and coordinating with teams to find opportunities for standardization and cooperation
• Work with internal teams to facilitate feedback on failed inspections in real time in the installation lifecycle
• Concisely document all QA inspection, testing and sampling processes
• Train technicians on proper installation techniques
• Report bugs and errors to development teams
• As necessary, support in the develop QA processes and/or techniques to increase QA efficiencies
• Assist with troubleshooting of installation issues and potential problems/defects

Capabilities Sought

• Electrical engineering background, preference for a background in construction equipment
• Skilled technician on construction and specialty equipment
• Experience with software systems like Asana, Confluence, JIRA, Salesforce
• Experience with fleet management and telematics systems
• Strong analytics and data-driven decision-making skills.

Skills

• Project Management
• Quality Assurance

Trackunit provides accommodations for applicants with disabilities throughout the recruitment process. Candidates requiring accommodations during the recruitment process are asked to contact the People and Talents team. Information received regarding the accommodation needs of applicants will be addressed confidentially.