IT Support Specialist (Team Lead for L3 Support)

Tell us your story. Don’t go unnoticed. Explain why you’re a winning candidate. Think “TD” if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here’s our story: jobs.td.com

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD

We can’t afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD’s technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD IT Application Support covers business segment CIO technology areas or shared services technology functions. These experts interact closely with those within the Infrastructure Technology Solutions space. With a heightened focus on developing, implementing standard support models and processes using industry best practices, this role is responsible for production support, troubleshooting incident and problem management, service transition, IT change management and deployment and release management.

There’s room to grow in all of it.

Job Description

About This Role

We are looking for someone to provide expert advice and lead in system and applications planning, performance, availability, integration, operations and/or release and deployment management.

Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here’s some of what you may be asked to perform:

• Apply industry best practices to put a standard support model and processes into practice.
• Oversee incident investigations to find root causes, then put high-quality remediation plans into action.
• Promote fresh ways of thinking, provide insight and recommendations based on industry practices and emerging technology trends.
• Define, deploy and lead systems and applications activities.
• Identify, recommend, source, negotiate, implement improvements and solutions (buy/build/reuse) to improve customer experience, availability and cost reduction.
• Influence product direction, foresee issues, identify solutions, work with leading-edge products untested and unproven in the market.
• Potentially test, debug, and performance analyze and document environment components.
• Troubleshoot initial failures, work to resolve them, communicate!
• Huddle with business leaders, technology professionals, vendors and outsourced partners to assess project viability, priority and communications effectiveness.
• Integrate technical solutions with the business environment, be aware of systems interdependencies and reusability, focus on seamless delivery.
• Ensure appropriate security levels are established and maintained for processes, information exchange and system implementations.
• Review, define, enforce and influence standards and quality metrics.
• Ensure systems and operational availability meet or (even better) exceed negotiated service levels, report results.
• Respect TD’s technology delivery practices, standards, project management disciplines.
• Help develop and maintain issue prevention processes, participate in promptly determining and resolving incidents.
• Identify opportunities and put forward ideas to support cost effectiveness.
• May develop and contribute to third-party contract negotiations.

Requirements

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

• Undergraduate Degree or Technical Certificate.
• Graduate Degree Preferred.
• 7+ years relevant experience.
• ITLE certification strong nice.
• Ability to work independently as a senior lead on a diverse range of tasks or operational solutions support, assignments are highly complex and multi-faceted.
• Ability to monitor, coach, and educate a small team.
• Excellent subject matter expertise (in multiple areas) and strong consulting skills for your work with clients, team, and/or project team on all aspects of operational support/solutions.
• Leadership in enhancing knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.
• Willingness to work effectively as a team, helping others to resolve critical service issues
• Interest and drive to gain expertise of system development methodologies, key business initiatives/issues, IT implications for systems/technologies and impact on business solutions.

Additional Information

Join in on what others in TD Technology Solutions are doing:

• Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
• Learn voraciously, stretch your thinking,

Hours

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.


Apply Now