WTS Student Operator

About Western
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth.  We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us
The Department of Western Technology Services (WTS) is a central source committed to providing high-quality, cost-effective technology solutions and services to the campus community in support of the teaching and research missions of the University. WTS works collaboratively with other IT groups within Western’s faculties and support units to leverage central supported technology solutions and services where it makes sense.

Responsibilities
The Student Operator supports the Operations Team within the Network Infrastructure and Data Center Operations unit by assisting with routine operational and administrative tasks. The role contributes to the team’s day-to-day activities by helping maintain operational records, documentation, and internal databases. Responsibilities include assisting with data processing tasks, maintaining and updating operational documentation, and supporting routine operational procedures. The student may also assist with monitoring operational processes, responding to basic service requests, and providing on-site technical support to staff and faculty as needed. Working under the guidance of other technical staff, the student will gain exposure to enterprise IT infrastructure, operational workflows, and best practices used in managing such environments. This position provides an opportunity to develop practical, technical and operational skills within a collaborative and professional IT environment.

Qualifications 

Education:
-   Must be a full-time student at Western (enrolled in minimum 3.5 courses), and expect to retain full-time student status for the duration of this appointment

Experience:
-   Previous work experience in a similar role or within the department

Skills, Abilities & Expertise:
-   Ability to follow processes and practices with a high level of attention to detail
-   Strong written and verbal communication skills with the ability to adapt communication style to suit the audience and situation
-   Ability to maintain a positive, outgoing attitude with a genuine customer service orientation
-   Reliable and dependable with the ability to consistently work the assigned schedule

Why Western?
Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth.  Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre.  Apply for an opportunity to be part of the Western community and contribute to its success!

Applying at Western
To ensure that your application is given full consideration, please complete all relevant sections of the application.  In addition, you can choose to supplement your application with a cover letter and current resume.

Consideration of applicants will include an assessment of previous performance, experience, and qualifications.  Applicants should have oral communication skills in English.

Western Values Diversity
The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process.  If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:
Please note that the department anticipates that at least 2 positions will be filled by reappointment

This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.


Learn more and Apply