Customer Care Coordinator

Customer Care Coordinator

ZTR Control Systems has an opening for an enthusiastic and dedicated Customer Care Coordinator within the Industrial IoT (Internet of Things) Division. We are looking for an individual who is extremely customer service oriented, flexible, organized, and able to develop relationships and instill confidence with both internal and external customers.  ZTR prides itself on being highly customer focused and the Customer Care Coordinator is central to the overall customer experience.

Our work environment is friendly, fast paced, supportive, and fun. You will enjoy the opportunity to interact directly with our external customers and our internal teams including commercial, supply chain, production, QA, shipping and finance as you contribute high value to the organization.

Responsibilities: 

• Process customer orders; including screening all orders for accuracy, processing the sales order in our ERP system and communicating with the customer.
• Coordinate priorities with production and shipping. 
• Configure and process returns.
• Support efficient on-boarding of new customers.
• Promptly respond to customer concerns and issues and follow through to resolution.
• Coordinate activities with the commercial team to grow new accounts and maintain existing business.
• Support development of customer care processes and strategic initiatives that improve effectiveness and efficiency of the organization.
• Promote an overall exceptional customer experience.

Qualifications: 

• Post-secondary education or equivalent work experience in Supply Chain, Business Administration and/or Customer Service.
• 2+ years’ experience in a customer service environment.
• A positive, friendly attitude with excellent customer service and problem-solving skills.
• An understanding of the sales process.
• Ability to work independently with minimum of supervision in a fast-paced environment, while effectively managing multiple tasks.
• Experience with ERP and CRM business

If you are highly motivated, customer focused, passionate about technology and seek a dynamic and stimulating environment in which to put your talents to the test, ZTR is the place for you.  As the leaders in the Industrial Internet of Things, this is a workplace where ideas and innovation are welcomed.  We provide a dynamic, professional atmosphere where employees can truly excel. 

ZTR Control Systems provides accommodations for applicants with disabilities throughout the recruitment process. Candidates requiring accommodations during the recruitment process are asked to contact Human Resources. Information received regarding the accommodation needs of applicants will be addressed confidentially.