IT Support Specialist I

Working Here

At CARFAX Canada, we’re more than just obsessed with cars. We’re obsessed with data and using it to help millions of Canadians buy, sell and maintain cars - but you can learn that on our website. Let’s talk about the sweet perks you’ll get when working here (i.e. what you actually want to know): Some days you’ll be taking in-house leadership training courses, other days you’ll be eating a catered lunch with your team mates. Grab a seat in the state-of-the-art office at 100 Kellogg Lane and collaborate the day away. What’s that, it’s the summer? Well, the 4-day work weeks have kicked in; enjoy those extra paid days off! Why not use one of your paid volunteer days to give back to your community? What else can we list? Competitive wages, amazing benefits like a wellness spending fund, a company-matched pension program, monthly “work from anywhere” days, yearly performance-based bonuses, health and wellness programs, a literal award-winning culture, parental leave top-ups and all kinds of social events. To top all of this off, every day you get to choose how you get to do meaningful work with incredible people. So, looks like we’re obsessed with a few things here – data and our people!

Job Details

CARFAX Canada is excited to announce the position of IT Support Specialist I. In this role you will work on-site from our London, ON office and report to the IT Operations Manager. This role will be mission critical in assisting the IT Operations team to provide support for all office hardware and software. The IT Support Specialist I will work closely with all departments at CARFAX Canada to support business needs.

The ideal candidate will possess strong communication and customer service skills, with proven technical capabilities in a fast-paced environment. The IT Support Specialist I will also have the ability to work independently with minimal supervision. Previous experience training non-technical people on application use and functionality is an asset.   

Position Responsibilities

• Act as the first line of support and assist with other IT Support requirements as needed.
• Monitor and follow up on tickets to ensure issues have been resolved satisfactorily.
• Perform the onboarding and offboarding of user accounts, including guest and temporary accounts.
• Aid in the deployment and management of desktop applications and office hardware.
• Support and manage CARFAX Canada’s suite of Microsoft services, including but not limited to Office 365, Active Directory, File server, Exchange, Authenticator, Dynamics GP, Dynamics CRM, and SharePoint.
• Provide support for collaboration tools such as Zoom and Slack.
• Help enforce policies regarding the use of computers and mobile devices.
• Participate in IT initiatives, including the research, evaluation, and deployment of new software and hardware.
• Collaborate with other departments to identify and fulfill technology needs. 

Education and Experience Required:

• Degree or diploma in computer science or a related field.
• Minimum of 2 years of hands-on experience providing user support in a corporate environment.
• Proven technical skills in a Microsoft-based environment, including Active Directory, Windows 10, and Windows Server.
• Strong technical skills with mobile platforms, such as iOS and Android.
• Basic networking skills.
• Familiarity with MS Azure Cloud is beneficial.
• Experience with MacOS and Mac management. Specific experience with the JAMF Mac management suite would be an asset.
• Experience with desktop and application management tools. Familiarity with Lansweeper, Intune, and Jamf would be an asset.
• Experience in utilizing PowerShell for command-line interface management of Azure AD, Active Directory, and Office 365 services, as well as for general administration of end-user workstations would be an asset.
• Experience with Atlassian products like Jira and Confluence would be an asset.
• Excellent problem-solving abilities, interpersonal skills, and communication skills.
• Exceptional organizational and planning skills.

Equal Opportunity Employer

CARFAX Canada is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. 

We’re committed to providing accommodations by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email hr@carfax.ca.

If you are interested in applying for this position, please visit our website https://www.carfax.ca/careers. Applications will be accepted until a suitable candidate is hired. 

We thank all applicants for their interest; however only those selected for an interview will be contacted.

About Us

CARFAX’s mission is to help millions of people shop, buy, service and sell used cars with more confidence. As a leader in vehicle history and valuation, CARFAX provides impartial and comprehensive information for consumers and the automotive industry. CARFAX‘s Canadian headquarters in London, Ontario supports Canadian and U.S. markets, drawing on billions of data records from thousands of sources, enabling used vehicle buyers and sellers to make informed decisions. CARFAX is consistently recognized as a top employer and business. CARFAX is a part of S&P Global (NYSE: SPGI). Find out more at www.carfax.ca and connect with CARFAX on Instagram, Facebook and LinkedIn.


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