Technical Support Specialist (Guelph, Ontario)

Accountabilities

• Provide product and technical support from customers via high volume inbound calls and emails, and to

  ensure information is accurately documented into Salesforce.

• Provide a high level of customer support for frustrated customers, both internal and external.

• Ensure smooth operation of support as measured by satisfied customers and meeting sales and

  departmental KPI’s and objectives.

Critical Competencies / Core Behaviours

• Listens and responds to external and internal customer needs (Apply Insights)

• Acts with integrity, open and honest (Instill Trust)

• Champions continuous improvement.  Moves strategy to action (Deliver Results)

Qualifications

• Post-secondary education in a related discipline, with Preferably 2+ years or customer facing experience, with a strong ability to diagnose and troubleshoot technical issues.

• Proficient Computer Skills: Microsoft Office365 including Outlook, SFDC and Excel. ERP or operations software experience would be an asset to this role.

• Strong communication, organizational, problem solving, and time management skills required.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.