Salesforce Administrator/ Salesforce Analyst - 3-5 years of experience

Description

Info-Tech Research Group is the world’s fastest growing information technology research and advisory company, proudly serving over 30,000 IT professionals worldwide. We produce unbiased and highly relevant IT research to help CIOs make strategic, timely and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations. We are looking for a strong Salesforce Analyst to join our team.

Why join us?

We are a growth focused, entrepreneurially spirited company that has consistently achieved YoY growth in our 25 years of operation and are especially proud of our double-digit growth in the midst of a global pandemic.

When you join Info-Tech you get access to unlimited opportunities for professional growth and development in your field of expertise or areas you are interested in. We promote learning to help you be a better professional and we will also pay for some of those certifications.

You will work in a highly collaborative team that functions efficiently even in a remote work setting. You will have flexibility to work from home, at the office (located in London / Toronto Ontario and quite fun), or in a hybrid mode.

We offer great competitive salaries, benefits plan, and RRSP matching plans.

The Salesforce Analyst will configure and maintain the Salesforce.com application for Info-Tech Research Group to ensure continued delivery of innovative, high quality solutions to meet business needs for those departments currently using Salesforce.com. Working on the Sales Operations team as a Salesforce.com Analyst, you will work closely with stakeholders to deliver complete solutions to internal clients. 

Key Responsibilities

1. Requirements Gathering and Analysis:

• Work with business stakeholders to elicit, document, and prioritize business requirements for Salesforce and related systems.
• Conduct thorough analysis of existing business processes to identify areas for improvement and optimization.
• Translate complex business needs into clear and actionable requirements for technical implementation.

2. Solution Design:

• Collaborate with the technical team to design and propose solutions that leverage the capabilities of Salesforce to meet business requirements.
• Create comprehensive documentation, including process flows, user stories and acceptance criteria, functional requirements, and wireframes. 

3. Cross-Functional Collaboration:

• Work closely with business users, system administrators, project managers, and developers to identify risk, address questions, resolve issues, and drive successful project delivery.
• Collaborate with development, testing, and deployment teams to ensure accurate implementation of designed solutions.
• Participate as active member of scrum team and in all Agile ceremonies.
• Develop and execute test plans to to validate that Salesforce solutions meet specified requirements, and troubleshoot issues during testing and user acceptance phases.

4. Training and Support:

• Provide end-user training and support to ensure successful adoption and utilization of Salesforce solutions.
• Assist in the creation of user documentation and training materials.

5. Salesforce Administration

• Design, document, build, test and deploy enhancements to Salesforce.
• Develop and maintain reports & dashboards to improve system usability.
• Create and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes.
• Perform data integrity and manipulation tasks such as merging duplicate records and establishing proper ownership of existing accounts and contacts in accordance with sales territories.
• Maintain users, roles, profiles, security settings, access settings, and sharing rules.
• Research changes in upcoming releases of Salesforce.com and other integrated applications; provide recommendations when necessary to enhance efficiency and productivity.
• Implement best practices with regards to system maintenance, configuration, development, testing, and data integrity.

Education and Qualifications

• Bachelor's Degree or equivalent experience required.?
• Salesforce certification required.

Experience and Skills

• 3-5 years of proven experience as a Business Analyst with a focus on Salesforce implementations.
• Excellent communication skills to build trust and interact effectively with both technical and non-technical stakeholders.
• Demonstrate a customer first mind-set.
• Strong analytical and problem-solving skills with the ability to translate business needs into technical solutions.
• Critical thinker able to evaluate situations objectively, consider different perspectives, and make informed decisions.
• User-centered approach to design of solutions.
• Detail-oriented and data-driven mindset with a commitment to delivering high-quality results.
• Flexibility and resilience when working with changing priorities within the business.
• Effective time management capabilities to balance multiple projects with a commitment to meeting deadlines.
• Proficient in Microsoft Office Suite, intermediate Excel knowledge.

Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.

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