Job Expired
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This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Location: | London, ON |
| Date Posted: | May 14, 2023 |
Job Description
Customer Success Specialist - Temporary Employee
The Role:?
Customer Success Specialist will work with a small team to assist in researching customer accounts, verifying accurate contact information for billing, confirming current number of users/licenses for the Product, identifying errors/issues with billing & correcting, verifying payments, and collecting on past-due invoices. Strong customer service skills are imperative, must be comfortable with both speaking and emailing with clients.
Requirements
Smaller group (2-4 people) within a larger Customer Success Team. (~10 people)
?
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.?
Company Mission?
J.D. Power is?clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.??
Our Values?
At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.??
Truth Finders - At J.D. Power, we are proud of the unbiased data and findings we provide. As individuals,?each and every?member of our team is dedicated to living this same objectivity and embodying the highest ethical and professional standards – the only ‘favorite’ we have is the truth.??
Change Makers - At J.D. Power, we never stand still. We constantly seek better ways – innovating and evolving in everything we do to support our colleagues and our clients alike – and all in service of delivering data and insights that drive meaningful business impact.??
Team Driven -?At J.D. Power, we are one?team?and we are activated. Regardless of individual role, every member of our team is dedicated to supporting their immediate colleagues and our broader J.D. Power family to deliver on our collective purpose and make us greater than the sum of our parts.?At J.D. Power, these values are more than words. We bring these values to life throughout our organization through our employee event series — J.D. Power Values Days. Each quarter, we celebrate one of our core values and hold an annual event to celebrate our combined values at the end of the year.?
We are dedicated to leveraging comprehensive and equitable practices which contribute to the overall success of the company and its employees. We invite you to learn more about our DE&I efforts.??
J.D. Power is an equal opportunity employer and compliant with AODA/ADA legislation.? If you require?accommodations?during the recruitment and selection process, please specify.?
To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.?
Apply
The Role:?
Customer Success Specialist will work with a small team to assist in researching customer accounts, verifying accurate contact information for billing, confirming current number of users/licenses for the Product, identifying errors/issues with billing & correcting, verifying payments, and collecting on past-due invoices. Strong customer service skills are imperative, must be comfortable with both speaking and emailing with clients.
Requirements
- Must have Customer Service experience, collections experience a plus
- Automotive industry experience preferable
- Strong speaking and writing skills
- Proficient in Excel and basic Microsoft office programs
- Full-time, flexible schedule, remote work-from-home role
Smaller group (2-4 people) within a larger Customer Success Team. (~10 people)
?
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.?
Company Mission?
J.D. Power is?clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.??
Our Values?
At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.??
Truth Finders - At J.D. Power, we are proud of the unbiased data and findings we provide. As individuals,?each and every?member of our team is dedicated to living this same objectivity and embodying the highest ethical and professional standards – the only ‘favorite’ we have is the truth.??
Change Makers - At J.D. Power, we never stand still. We constantly seek better ways – innovating and evolving in everything we do to support our colleagues and our clients alike – and all in service of delivering data and insights that drive meaningful business impact.??
Team Driven -?At J.D. Power, we are one?team?and we are activated. Regardless of individual role, every member of our team is dedicated to supporting their immediate colleagues and our broader J.D. Power family to deliver on our collective purpose and make us greater than the sum of our parts.?At J.D. Power, these values are more than words. We bring these values to life throughout our organization through our employee event series — J.D. Power Values Days. Each quarter, we celebrate one of our core values and hold an annual event to celebrate our combined values at the end of the year.?
We are dedicated to leveraging comprehensive and equitable practices which contribute to the overall success of the company and its employees. We invite you to learn more about our DE&I efforts.??
J.D. Power is an equal opportunity employer and compliant with AODA/ADA legislation.? If you require?accommodations?during the recruitment and selection process, please specify.?
To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.?
Apply