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Business Process Documentation Analyst

by City of London

Location: London, ON
Date Posted: Apr 12, 2024
City of London

Job Description

Business Process Documentation Analyst

File Number: 1139
Service Area: Finance Supports  
Division: Financial Services 
Employee Group: Local 101 
Job Type: Full-Time Temporary (up to 2 years) 
Number of Openings: 1 

Summary of Duties:

Reporting to a Manager, the Business Process Documentation Analyst assists with performing business process reviews and developing documentation for operational and legislative requirements, including; business process workflows, training materials and standard operating procedures.

Work Performed:

  • Documents current and desired future state business process integrating multiple systems or Service Areas.
  • Assists with developing training materials and Standard Operating Procedures (SOP).
  • Organizes and interviews internal staff to gather business process related information.
  • Assists in business process reviews leading to recommendations for process change including new or improved business systems. Assists with developing net change documentation.
  • Participates in software projects to assist with transition to the upgrade or new software.
  • Collaborates with others in the Service Area to establish procedures and processes for business process documentation including storage, verification/review, and maintenance, as required.
  • Develops business process documentation best practices and templates.
  • Collects information, reviews best practices and interacts with other municipalities to support business process documentation activities.
  • Follows records retention guidelines and policies.
  • Performs related duties as assigned.


  • Completion of a two-year college diploma in accounting or business with an accounting/finance focus, and certification as follows is a job requirement:
    • International Institute of Business Analysis (IIBA) Entry Certificate in Business Analysis (ECBA), or
    • Project Management Institute (PMI) Certified Associate in Project Management (CAPM) designation, or
    • completion of Lean Six Sigma Yellow Belt.


  • Two years of related experience.

Specialized Training & Licenses:

  • Demonstrated effective verbal and written communication skills to interview employees and collect information, develop procedures, training materials and videos.
  • Demonstrated proficiency in Microsoft Office (including VISIO) and Enterprise Resource Planning (ERP) Systems.

Compensation & Other Information:

$48,010 - $67,505 (Level 9)

This posting is for one (1) temporary full-time up to 2 years position.

This position is currently under review.

Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.

Work Arrangement: In office.

These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.

NOTE: Applicants may be required to complete a job related test.

Police Record Check:

The successful candidate will be required to complete a Criminal Record Check.

As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.

Learn more and Apply