Sr. Business Systems Analyst (API/Oracle/SQL)

The Regulatory and Customer Central (R&CC) team is responsible for enterprise customer data used by TD's key banking systems for delivering customer-centric data and services to our technology clients and business partners. The R&CC team is currently seeking a full-time Business System Analyst to work in the Operations Pod supporting the Enterprise Permission Centre (EPC) application. EPC is the primary application used by Canadian and US TD employees and customers to easily update and access customer and contact permissions information, and helps enable TD to contact customers for marketing, research, and customer service opportunities in alignment with regulatory regulations. EPC is comprised of a web/customer-facing public site as well as an employee-facing internal site. Its technology stack includes an Oracle database, a GUI front-end, DB2, a batch suite of jobs, and two APIs.

The Operations Pod supports the stability and resiliency of the EPC application and is actively involved in helping its vendors and partners send/receive critical data.

If you have an engineering mindset and a passion for deeply engaging with Journey partners to fully understand and drive forward their goals, then the Core Platform's R&CC Business Systems Analyst team is the place for you!

Primary Purpose of the Role

As a key member of the R&CC Operations Pod, you will:

• Develop deep knowledge of business objectives and values alongside application capabilities to ensure technology delivery aligns with business strategic direction.
• Facilitate Pod Intake Triage meetings and ensure Pod readiness for each program increment/sprint to refine/concisely and accurately document requirements for change, assist to story-point, prioritize and assign intakes and create acceptance criteria, DOR and DOD.
• Identify dependencies, engage and track all internal and external partners and vendors throughout the Feature lifecycle, ensuring all parties align to gating requirements and delivery milestones.
• Participate in triage of Audit and Application Security requests and Findings including assignment and tracking of issues to completion via Archer tool.
• Assist Pod Scrum Master to maintain JIRA board, create and assign JIRA Epics/Stories/Tasks, plan and organize system changes and track all JIRA issues to completion.
• Act on partner requests (e.g. data mining/data changes) and follow-ups for information and enhancements to support Journey-sponsored and Infrastructure initiatives.
• Work in close collaboration with Journey partners, Product Owners, Architects, Software Engineers, Quality Engineers and Vendors to drive clarity, test at all points in the Feature lifecycle, and support deployment.
• Lead Vendor relationship management, facilitate communication and proactively resolve issues.
• Activity seek opportunities to gain efficiencies via automation initiatives.

Experience and / or Education

Required

• Undergraduate degree or Technical Certificate
• 6–8 years of experience as a BSA or similar hybrid Business Analyst/System Analyst role.
• Advanced understanding of Distributed application capabilities, limitations, and best practices. Hands-on experience preferred.
• Understanding/Working knowledge of API
• Experience with SQL
• Working knowledge of Oracle DB
• Proficiency in writing detailed user stories with acceptance criteria in JIRA using Gherkin language and creating/maintaining documentation in Confluence.
• Experience working in Agile/Kanban environments.
• Proven ability to engage, enable and lead stakeholders to agreement /consensus on requirements and related issues/questions.
• Strong analytical and problem-solving skills with the ability to perform root cause analysis for complex issues and propose effective solutions.
• Excellent communication, facilitation, presentation, and documentation skills.
• Ability to work independently and coach/guide team members within area of expertise.

Preferred

• Exposure to Mainframe technologies
• Experience in multi-org, enterprise-level environments.
• Ability to influence stakeholders and drive alignment across technical and business teams.
• Business Analyst Certification

Key Competencies

• Engineering mindset
• Customer obsession
• Analytical thinking & problem-solving
• Strong documentation and communication
• Ownership & bias for action
• Attention to detail
• Technical curiosity
• Strong teamwork and collaboration skills
• Ability to earn trust and build relationships

Additional Information

• Leverage specialized domain, product, and systems knowledge to have a thorough understanding of the business, product, and vision; provide business-technology interaction subject matter expertise as well as recognize and drive the focus toward business value.
• Identify, document, and validate current state technology capabilities/ecosystem and support stakeholders to design the desired future state; provide recommendations and/or direction based on the end-to-end customer experience when making decisions.
• Collaborate with key stakeholders to determine solutions, assess impact to existing work processes and systems, and how to manage the integration.
• Translate business requirements into detailed functional specifications taking into account non-functional requirements.
• Own and manage the traceability of system requirements through design and development, testing, and deployment; ensure the acceptance criteria demonstrates the changes to systems that will meet stakeholder expectations.
• Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.
• Provides support/oversight and guidance in the delivery of technology requirements with focus on quality, reusability, scalability, and innovation.
• Promote innovation by applying subject matter expertise to generate forward-thinking ideas as well as critical thinking to find opportunities for improvement.
• Provide operational / process-related analysis and support to various extents.
• Adhere to existing processes/standards including requirements management technology delivery practices and standards, and business technology architecture, escalating issues as required.
• Continuously enhance knowledge/expertise in own area and keep current with leading-edge technology trends/developments and develop expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.
• Continuously enhance knowledge of business domains and their products/services
• May support change management planning and activities, including those that ensure operational readiness.
• Support implementation and post-implementation planning and activities.
• May support the development of business cases including benefits identification, RFI/RFP and service level agreements with vendors/suppliers consistent with technology requirements/guidelines.
• Adhere to the TD code of conduct.
• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit.
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.
• Participate in personal performance management and development activities, including cross training within own team.
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
• Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce.
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more