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| Position Type: | Full-time |
| Location: | London, ON |
| Date Posted: | Sep 19, 2023 |
Job Description
Service Desk Contract
Description
The ideal candidate will assist the Service Desk team with their service desk daily tasks while they focus on to complete some of our current projects for this fiscal year. The candidate must be proficient at oral and written communication, must maintain good rapport with customers, must exercise skill in managing multiple concurrent tasks, and must show an aptitude to resolve support issues using sound troubleshooting methodologies
Required Qualifications:
· Must be actively pursuing a Diploma in Information Technology or Computer Science
· Must be full-time student
· A detailed understanding of Windows 10, and Mac OS x
· Proficient in use and of MS Office
· Excellent written and oral communication skills
· Exceptional customer service is a MUST
· Ability to work efficiently and effectively as part of a team
· Aptitude to learn and support a variety of frequently changing applications and systems
· Basic understanding of networking and common hardware peripherals (routers, printers)
· Experience working with or supporting laptops is necessary.
Desired Qualifications:
· Detailed understanding and supporting of MAC OS and Linux clients
· Experience with Mac hardware is highly desirable
· Ability of multitasking in a fast-paced environment, while maintaining an emphasis on quality
· Must be self-motivated, detail oriented, be able to work effectively in a team environment
Physical Requirements:
· Ability to lift and carry 60 pounds (workstations, printers, etc.)
· Must be able to lift and move desktop PCs as well as maneuver under counters to run cables and wires for PCs.
About CARFAX
CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world’s largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell – Show me the CARFAX™. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.
CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.
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