Product Manager, IT Workshop Delivery Services

Position Purpose

Interested in playing a critical role in the development, marketing, sales, and quality management of Workshop Delivery Services? The Product Manager works in conjunction with Workshop Support Administrators, Workshop Delivery Specialists and Research & Advisory teams to ensure related administrative activities are carried out. In this role, you will spend approximately 1/2 of your time marketing and promoting your workshop products, and 1/2 of your time on delivery management (managing the scoping of workshops and measuring the quality of delivery).This role is critical to the success of the Workshops team.

What You Will Do:

• Play a critical role in the marketing, sales, and quality management of Info-Tech’s Workshop products and services.
• You will be accountable for the volume of services delivered within your area of practice coverage.
• Monitoring the delivery feedback process within your practice area and ensuring that feedback is communicated internally in ways that are actionable, practical, and member-centric to the improvement of the core research which makes up the product.
• Representing your product and the interests of the members your product serves internally to ensure that the research and advisory material produced reflects the needs of the market.
• Ensuring that the products you manage meet conformity of standards across Info-Tech Research Group’s practices, is of the highest quality caliber, and directly builds measurable value for our members.
• Supporting sales and properly resourcing delivery within your product stewardship area, as well as helping improve the associated research when required.
• Accurately and clearly setting expectations with members to ensure the success of service delivery.
• Participating in a variety of other related activities including advisory and delivery, and product innovation and research.

What You Will Need: 

Education and Experience

• Post-secondary education in Business, Marketing, IT, or other related discipline.

• Practical experience (2+ years) supporting and/or executing IT advisory/consulting engagements.

• Experience with Product and/or Project Management, including gathering service requirements and measuring objective delivery criteria.
• Good grasp (1+ years) of Info-Tech’s value proposition for research and advisory products.
• Experience in one or more of the required IT domains (IT Strategy, Applications, Data, Infrastructure, Security, etc.) is a strong asset.
• IT certifications are also an asset.

• Presentation and facilitation experience demonstrated through prior client-facing advisory/consulting engagements.
• History of strong relationship building and management skills. Experience gaining and maintaining trusted advisor status with management. Strong working relationships with C-suite considered beneficial.    

• Must be flexible and have ability to travel frequently to deliver workshops onsite at client locations both within and outside of North America, when it is safe to do so.

• Must be eligible to obtain appropriate work Visa for cross-border work within North America and globally.

• Must be available for after-hours work periodically to service APAC clients.

 Skills

• Inclusion
• Data Analytics
• Digital Communications
• Event Speaking
• Knowledge Application, Problem Solving & Decision Making
• Project Management
• Writing Ability
• Business Development
• Research
• Managing Through Change & Uncertainty
• Dynamic Learning Mindset

ITRG is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected factors. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process


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