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Customer Care Specialist

by Trojan Technologies

Location: London, ON
Date Posted: Oct 10, 2023
Trojan Technologies

Job Description


Customer Care Specialist
 

About the job

Every person is unique, but we all have something in common: the need for safe, clean water. And it’s only by bringing together people with diverse ideas, perspectives, and backgrounds that we can solve the complex water problems of our changing world.

At Trojan Technologies, we believe success for all comes from the contributions of every single one of us. That’s why we foster an environment where every associate has a voice, is valued and respected, and feels safe sharing their thoughts. After all, sharing our different viewpoints and experiences is what enables us to find creative and innovative ways to accomplish our shared goals.

Trojan is proud to be part of a corporation that is bringing water and environmental businesses together under the unified purpose of safeguarding the world’s most vital natural resources. Want to ensure the world has the clean water it needs? Then become part of the team that’s making it happen.

Take a moment to watch our video: The Power to Make Things Possible (https://vimeo.com/burnsmarketing/review/823050239/c5d19b300c)

In this role, you will:
  • Act as the customer advocate ensuring they are getting the responses they need, working closely with the Outside Sales, Field Service, Technical Services, and supply chain teams
  • Support the aftermarket sales team by preparing and following up on quotations for standard aftermarket parts and services
  • Facilitate and complete order entry for the aftermarket parts and service business, and provide support for the execution of service projects
     
Are you qualified? The essential requirements of the job include:
  • Minimum 3 years of experience in a customer facing role
  • Experience operating within an ERP system (Baan or LN preferred)
  • Competency in Microsoft Office applications required
     
It would be a plus if you also possess previous experience in:
  • CRM tools (Salesforce.com preferred)
  • Document Management
     
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.


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Job Location

London, ON

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