Job Expired
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This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Location: | London, ON |
| Date Posted: | Nov 03, 2023 |
Job Description
Account Coordinator (P2)
Location: Remote (preferable US or Canada, Eastern or Central Time Zone)
Reports To: (Sr Manager, Client Services)
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
The Role:
This is a support role which includes research, record keeping and data analysis. Key success factors for this position include an analytic and problem-solving mind, competence with spreadsheet and database software, a strong aptitude in working with complex numbers, and strong people and communication skills. The ideal candidate is a fast learner and logical thinker with exceptional attention to detail and accuracy while meeting tight timelines.
The Impact You Will Have In This Role
As an Account Coordinator, your role directly contributes to the achievement of J.D. Power sales goals by compiling account information and documentation to support our clients.
What You'll Be Doing In This Role
- Support Account Executives to optimize client relationships
- Contact clients to verbally communicate necessary changes
- Researching and standardizing account records and documentation
- Responsible for resolving issues affecting billing with the client and/or vendors and escalating issues as appropriate
- Responsible for setting and managing own priorities to contribute to team goals and meeting monthly deadlines
- Responsible for following existing processes, but also contributing to assessing and documenting processes as needed for continuous improvement and in response to client’s changing needs
- Adherence to corporate policies and procedures
- Perform other duties as assigned
- Minimum 1 year of customer service experience.
- Analytical and problem-solving mind
- Strong people and communication skills
- Fast learner and logical thinker with exceptional attention to detail
- Highly organized and detail-oriented, and able to perform duties with a high level of accuracy
- Sense of urgency and goal-oriented
- Able to work independently with minimal direction while also collaborating with other teams
- Must be self-motivated and results-driven with a strong work ethic
- Excellent customer service orientation
- Proficient using Excel, Microsoft Teams, and Salesforce
- Must be able to work in a fast-paced environment and adaptable to the company’s changing needs
This role requires the ability to work independently with minimal direction, manage multiple projects simultaneously with a sense of urgency. Question EVERYTHING. Seek to understand the bigger picture.
The Way We Work
- Leader Led
- Remote First
- Foster Flexibility
- Reward Performance
- Time Off Matters
J.D. Power is?clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.
Our Values
At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.
Truth Finders - At J.D. Power, we are proud of the unbiased data and findings we provide. As individuals,?each and every?member of our team is dedicated to living this same objectivity and embodying the highest ethical and professional standards – the only ‘favorite’ we have is the truth.
Change Makers - At J.D. Power, we never stand still. We constantly seek better ways – innovating and evolving in everything we do to support our colleagues and our clients alike – and all in service of delivering data and insights that drive meaningful business impact.
Team Driven - At J.D. Power, we are one?team?and we are activated. Regardless of individual role, every member of our team is dedicated to supporting their immediate colleagues and our broader J.D. Power family to deliver on our collective purpose and make us greater than the sum of our parts.?At J.D. Power, these values are more than words.
J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
J.D. Power is an equal-opportunity employer and compliant with AODA/ADA legislation. Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com.
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