Director of Operations, Control System Integration

The Director of Operations, Control System Integration Division is a key member of the senior leadership team and is responsible for ensuring branch office operations within the division execute according to our business and growth strategy. This will be achieved through collaboration, influence and relationship building with all internal stakeholders to ensure flawless and consistent execution in the JMP way of service delivery.

The role will lead a team of Business Unit Managers by providing mentorship, direction, and career support. This leadership position will set the example of service excellence, customer commitment and foster a culture of accountability and engagement. They will be an example of JMP’s values to all employees. The incumbent will be accountable for driving quality, efficiency, and continuous improvement of JMP’s execution capabilities by improving project management, execution methodologies, and by broadening vendor, client, and partner relationships.

The role will collaborate and partner with the Director of Sales to ensure a clear strategy exists and that marketing and sales responsibilities are aligned within the various Branch Operations.

This position can be based in any of our JMP Solutions Ontario offices. https://www.jmpsolutions.com/locations/

Role Mission/Purpose

• Ensure operational excellence as per all branch business plans
• Develop, lead, and manage the various service delivery operations leaders
• Support the development of processes, tools, initiatives, and training to service delivery efforts
• Act as a spokesperson and advocate service excellence within JMP and represent the company’s vision and values
• Key Performance Metrics - Profit Margins for the Division (coming from each business unit), Customer Satisfaction Scores (using NPS system) and supporting year over year sales growth.

Responsibilities

Team Leadership and Coordination

• Manage and lead Business Unit Leaders with direct reporting
• Provide teams with direction, leadership and support with their individual performance plans as well as driving the Three Year, One Year and Quarterly Execution Plans.
• Align Business Unit and Divisional priorities with those of the Segment and overall company.
• Work with Sales and Marketing to help define and align strategies across JMP Business Units within their division

Career Development

• Develop and mentor employees
• Identify recruiting opportunities and provide support for recruiting activities
• Be involved in hiring decisions incorporating input from managers and HR
• Monitor Health & Safety compliance
• Manage Performance Management initiatives for direct reports by:
• Completing mid and year end employee reviews
• Helping define employee career plan
• Identifying the training and mentoring requirements of the team

Market Best Practices and Analysis

• Provide intelligence regarding best practices, customer experience expectations, market trends, and service delivery improvement opportunities
• Obtain feedback through formal and informal surveys

Project Management System

• Coordinate the development and management of various project management templates and tools and coordinate implementation and execution
• Ensure PM Adherence is in line with company targets and expectations

Business Planning

• With the Sales Director, co-lead in business planning processes for business unit operations through strategic planning and establish business mandates and direction
• Use market knowledge to provide direction and advice to JMP
• Develop and maintain a coordinated service delivery plan
• Work with Managers to develop plans to meet YOY revenue growth and profitability targets

Communicate Service Delivery Expectations within JMP

• Identify and develop relations with internal service delivery leaders/employees
• Conduct regular presentations at town hall meetings with all branches
• Encourage communication and resource sharing between all the branches
• Provide employees with information to deliver JMP excellence service standards
• Work with managers and customers to improve existing service delivery strategies

What qualifies you for this opportunity?

• Outstanding leader with experience developing, mentoring, and providing leadership to employees of various skill and experience levels
• Established network of business contacts and resources
• Maintains a thorough knowledge of relevant industries and trends
• Strong industrial systems integration background: very familiar with all the types of applications and technologies used by JMP and its customers
• Outstanding written and verbal communications skills
• Track record of deadline adherence and quality
• Ability to create and foster strong relationships
• Ability to operate in a player/coach capacity (direct management of one or more business units while acting in Director capacity)
• Motivated and passionate about working with people and overcoming challenges through collaboration and a win-win paradigm
• Strong business acumen and ability to determine long-term value
• Demonstrated leadership characteristics
• Excellent listening skills; seeks to understand
• Able to effectively communicate the company’s strategies and achieve business targets
• Works well with a variety of different people from diverse backgrounds
• PE/P.Eng. designation or ability to obtain such is preferred
• Ability to travel internationally as required

What does success look like at JMP?

At JMP, our employees bring more to the table than simply their technical skills. Essential to success at JMP, employees are constantly flexing the following soft skill behaviors to compliment the technical aspects of their roles.

• Create Vision: strategic, confident, communication, passionate
• Inspire Trust: congruence, humility, courage, capable
• Execute Strategy: discipline, focus, accountable, clear the path
• Coach Potential: positive, instructive, empathetic, insightful, acknowledging

Who is JMP?

A mature, North American company founded in 1987 with 16 business units across the US and Canada, JMP serves the Fortune 1000 space providing engineering services and turnkey solutions in seven core areas: process automation, control system integration, information and MES, automation and robotics systems, automated guided vehicles, material handling, and networking and security applications.

One of the fastest growing Systems Integrators in the world, and the only company in the world who is a Rockwell Automation Solution Partner, CSIA and RIA Certified. We are certified as a “Great Place to Work” in both Canada and US. We have also been awarded one of the “Top 50 Best Workplaces Canada” nine (9) times, including Best Workplaces for Inclusion, for Women and Professional Services 2021.

What does JMP value?

Our values are our foundational concepts on which we build JMP; we adhere to these no matter what mountain we climb.

• Integrity: We do what we say we will do, every time, all the time.
• Relationships: We identify professional working relationships and create opportunities to develop those relationships
• Collaboration: We team together to achieve far more than we could on our own
• Leadership: We value people who lead by example, take pride in what they do and inspire others
• Respect: We promotes a caring environment of mutual respect for employees, customers, partners, and communities
• Excellence: We set high standards of performance for ourselves and our team

Why join the JMP team?

As a growing company in the industrial technology industry and rooted with strong corporate values, JMP Solutions can offer a unique value proposition to employees. Our employee promise is a rewarding employee experience delivered through a focus on three key areas:

• Development and Career Growth

• Impact and Recognition

• Flexibility and Collaboration

We thank all candidates for their interest, however only those considered for an interview will be contacted.

JMP Solutions has an accommodation program in place that provides reasonable accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact Human Resources.


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