Job Expired
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Location: | London, ON |
| Date Posted: | Oct 18, 2022 |
Job Description
Customer Success Specialist
Location: Remote - Canada
Reports to Title: Senior Manager, Customer Success
The Role:
A Customer Success Manager is responsible for maintaining current OEM partner and independent dealer accounts, as well as growing our customer base and increasing overall revenue. They consistently achieve our high customer service standard. The position is home based with minimal travel required.
Responsibilities:
- Interact daily with automotive dealers and their teams
- Assist, communicate, and collaborate with OEM field teams
- Facilitate revenue growth within leads and service programs
- Handle day-to-day account maintenance tasks in a timely and efficient manner
- Provide exceptional customer service to dealers and OEM partners alike
Qualifications:
- Bachelor's degree from accredited university
- Some automotive experience preferably in digital marketing sector
- OEM dealer contact experience or significant digital automotive experience at the retail level
- Strong Excel, Power Point and other basic computer proficiencies
- Excellent analytical and written communication skills
- Interpersonal skills that instantly garner credibility and trust across all customer levels
- Self starter, problem solver, able to work independently and eager to take ownership of personal objectives
- Collaborative team player that puts business interest before personal political gains and that is always focused on the team's goals
- Positive enthusiastic mindset that uplifts others and that enjoys being part of a winning team
Company Mission
J.D. Power is?clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients' toughest challenges.??
Our Values
At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.
Truth Finders - At J.D. Power, we are proud of the unbiased data and findings we provide. As individuals,?each and every?member of our team is dedicated to living this same objectivity and embodying the highest ethical and professional standards – the only 'favorite' we have is the truth.
Change Makers - At J.D. Power, we never stand still. We constantly seek better ways – innovating and evolving in everything we do to support our colleagues and our clients alike – and all in service of delivering data and insights that drive meaningful business impact.
Team Driven - At J.D. Power, we are one?team?and we are activated. Regardless of individual role, every member of our team is dedicated to supporting their immediate colleagues and our broader J.D. Power family to deliver on our collective purpose and make us greater than the sum of our parts. At J.D. Power, these values are more than words. We bring these values to life throughout our organization through our employee event series — J.D. Power Values Days. Each quarter, we celebrate one of our core values and hold an annual event to celebrate our combined values at the end of the year.
We are dedicated to leveraging comprehensive and equitable practices which contribute to the overall success of the company and its employees. We invite you to learn more about our DE&I efforts.
J.D. Power is an equal opportunity employer and compliant with AODA/ADA legislation. If you require?accommodations?during the recruitment and selection process, please specify.
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