Account Manager - Global Auto

Location: London, Ontario, Canada

The Role: 

This is a sales support role which includes data analysis and client relations. It directly contributes to the achievement of J.D. Power automotive sales targets through data analysis and client support.

Responsibilities:

• Engage with Account Executives to ensure SalesForce pipeline is clean and up to date for accurate forecasting and revenue reporting and identifying of white space opportunities
• Work with finance to validate new product entry fields for accurate reporting
• Track and monitor monthly revenue deadlines to help make sure all required information is submitted on time.
• Support Accounting, and Finance to ensure revenue recognition is correct
• Manage Account Executives and Practice to help develop RFP's and proposals to drive new business and renewal sales.
• Manage practice and Account Executives in drafting statements of work, coordinate approvals by legal, finance, practice, and any other applicable internal departments, facilitate client review and negotiations and make sure that contracts are properly documented and activated.
• Assist Account Executives with contract negotiation with business teams, purchasing, and other internal teams
• Manage daily client communication, responding promptly to all client needs, and provide timely updates for all J.D. Power products and services
• Field client questions and gather information from various sources to provide requested information
• Coordinate, attend and participate in various client meetings
• Work with all stakeholders to create customized research presentations with client-focused analysis and strategic recommendations
• Coordinate client presentations and deliver products to clients directly and assist in project management of certain client opportunities
• Manage client access to J.D. Power online platforms, deliverables, tools, etc.
• Handle training of clients on how to access and use our various tools and deliverable
• Continuously look for and identify ways to standardize the process and reporting across the sales organization and work with appropriate stakeholders to implement change
• Help lead collaborative efforts across practice areas to improve processes and communicate client pain points, suggestions and questions to help improve the products and deliverables we have for our clients
• Participate in the development, testing, training, and implementation of new tools and systems used by the entire Sales team and throughout the company

Qualifications:

• 2-5 years of customer service experience in the automotive industry
• Bachelors Degree preferred
• Experience with mTab and SPSS is nice to have
• PowerPoint is required

The Career Opportunity: 

This is a highly visible role within the J.D. Power sales organization that is integral to the achievement of assigned sales quotas within the U.S.  The candidate will be exposed to all J.D. Power products and services offered across the company’s vertical business units (Retail, Quality, Product Consulting, and Data & Analytics) and will maintain a working knowledge of each.

The Team / The Business: 

This position is part of a fast-paced, dynamic, and motivated team tasked with selling the suite of J.D. Power products and services across the automotive industry.  The team is comprised of account directors and sales analysts delivering best-in-class client support and service.

Our Hiring Manager says:

I am looking for a self-motivated person, a team player, and someone who is customer service oriented.

J.D. Power is a global leader in consumer insights, data, analytics, and advisory services that helps clients drive growth and profitability. The company’s industry benchmarks and reputation for independence and integrity have established it as one of the world’s most well-known and trusted brands.

Truth that Transforms: At J.D. Power, we amplify the voice of the consumer, and help brands improve the value of their products and services. Our capabilities empower everyone in the global commerce ecosystem, enabling better purchase decisions – and better business results. We understand that the customer experience is vital and that simply measuring it is not enough. Our analysts focus on driving results that improve customer loyalty and advocacy. Our success is driven by how much we help companies improve the customer experience. But data is only as powerful as the analysis and insights tied to it—and we put that power in the hands of our clients through our interactive reporting platforms. The data, analytics, insights, best practices, and action plans clients need are available whenever and wherever they need them, to help them make data-driven decisions that will improve their customer experience and drive positive financial results.

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

Apply now