Senior Account Manager

PSD Citywide is a full-service firm offering research, consulting services and software to the North American public sector market. Our client base includes hundreds of small, mid-sized, and large municipalities from across North America, provincial/state and federal government agencies, and private sector entities. We are an industry leader that specializes in enterprise asset management and financial budgeting for municipalities. PSD has developed cutting-edge software solutions for our client’s asset management and financial budgeting needs, leaving behind mature and manageable programs making positive impacts in local communities.

It is an exciting time to join us, as we’re achieving exponential growth. Due to our growth, PSD Citywide has a new opening for an Senior Account Manager to continue catapulting the growth of our major enterprise accounts. This is a full time remote based position within Canada. The successful candidate will have experience selling enterprise software products, focus on the North American market with an emphasis on business development, attending conferences and overall product awareness.

The Senior Account Manager articulates concepts, methodologies and value propositions to senior public-sector officials to meet and exceed sales targets. They must be subject matter experts with regards to PSD products, services and processes to effectively manage client relationships during a long business to business sales cycle.

Job Description

• Working cross functionally with subject matter experts from the PSD team which includes research staff, experienced municipal practitioners, engineers and programmers
• Driving a full sales cycle within our customer base – achieving or overachieving on your sales targets
• Managing and growing your territory and maximizing revenue, while building future sales pipelines
• Produce recommendations based on customer pain points - educating customers on industry trends and best practices while taking into consideration the financial and strategic realities of the customer
• Support customer retention by maintaining communication with new and existing customers
• Negotiate PSD proposals, contracts and charters that are consistent with existing business operations
• Deliver virtual and onsite presentations for senior municipal government officials pertaining to enterprise asset management and budgeting services
• Closing new business deals by coordinating requirements; developing and negotiating contracts and integrating contract requirements with business operations
• Constantly improve level of knowledge pertaining to PSD products and services as well as emerging market demands and competitive activity
• Attend Municipal conferences to develop new client relations and maintain a relevant presence within the field
• Utilize Salesforce to manage sales opportunities, action items and campaigns
• Onsite client relationship building across North America 
• You will also act as a mentor to more junior sales representatives on the team by providing feedback and guidance
• Travel will be required in this role

Qualifications

• Post Secondary Degree or Diploma in relevant area (Business, Finance, Marketing etc.)
• 5+ years of experience managing and closing complex sales cycles preferably in a SaaS software or technology environment
• 5+ years of successful business development experience in US based sales
• Effective listening and the ability to draw insights and develop opportunities from client meetings with Senior Managers of cross functional teams
• Highly motivated, self-directed and committed to delivering exceptional customer satisfaction
• Goal oriented individual with a proven ability to drive strong business results
• You're organized and analytical and have the ability to identify and eliminate sales obstacles creatively and quickly
• Experience with managing and coordinating all aspects of the sales process from proposal writing and senior level presentations to effective closing
• Effectively using the sales CRM tool (Salesforce) to manage pipeline
• Your customer facing skills (written, verbal, and presentation) are impeccable
• Previous experience working with municipalities or local governments would be considered an asset
• Ability to quickly learn and then communicate the value of new PSD methodologies, products and services
• The ability to travel internationally and hold a valid G class driver's license 

Recruitment Process

All resumes will be reviewed for experience working with key technologies. Only those who qualify will be contacted for an initial screening interview. We strive to provide a quick recruitment process, but to find the right candidate for the job the process may take up to a month to complete. We make every effort to follow up with every candidate regarding the next step in the process.

Phone Interview

If you are invited to a screening interview you will discuss your experience with one of our People & Culture team members. This interview is an opportunity to get to know a little more about the company, the type of work we do and impact we have.

Virtual Interview

Candidates invited to a Virtual Interview will meet with the department Manager and a member of the People & Culture team. This will allow the candidate to get to know the team as well as learn more about our processes, culture and growth opportunities we have at PSD.

Employee Perks

• Competitive Salaries
• Comprehensive Benefits Package
• Company Matched RRSP Contributions
• Flex Hours & Paid Time off
• Social and Charity events and initiatives

PSD is an equal opportunity employer. We are committed to providing accommodations for people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. Should you require any accommodation, please indicate this when you apply, and we will work with you to meet your accessibility needs.