| Location: | London, ON |
| Date Posted: | May 09, 2024 |
Job Description
Manager, Managed Services
Position Location: London ON
At Voices.com, we’re introducing a Managed Services function in order to provide exceptional service to our clients. We’re looking for an experienced, hardworking leader with a no-nonsense attitude that genuinely cares about the growth and development of the Managed Services team.
Given that our sales department relies on the Managed Services team every day, your priority is delivering consistent, effective service to our clients. You’ll come in and quickly learn the business so that you can assess opportunities for improvement and evolvement of the team. You’ll be combining industry best-practices and innovation with project management methodologies to help the team learn and grow.
Responsibilities
- Training and coaching a team of Client Project Managers and Project Admins on best practices and methodologies
- Documentation of process and training guides
- Effective scheduling of resources to be deployed against various client projects
- Provide feedback mechanism to sales and finance regarding the profitable execution of projects which could include the pricing or scoping of projects
- Standardize training, develop curriculum, and execute with the team
- Process engineering, assess the current state of the team and capabilities, recognize and implement opportunities for process evolution
- Communicate and collaborate with Sales and Marketing
- Support a culture of accountability by setting the proper metrics and tying company performance, compensation and promotions to tangible results.
- Effectively resolve efficiency issues across the sales and customer success functions.
- Build trust and effective relationships with peers on the Leadership team and throughout the company.
- Monitor and measure client satisfaction using data collected in Salesforce (CRM).
- Develop surveys and capture client information to track the success of the Project Management team over time.
- Pragmatic problem-solving approach with the ability to identify and capitalize on opportunities for improvement .
- Are professionally assertive and action oriented, with a focus on driving results.
- Have managed a team of 5+ people in a similar capacity for a minimum of five years.
- Data-driven decision making skills with proficiency in quantitative analysis and reporting for project scheduling and profitability
- PMP and 3-5 years of proven experience of managing mid-size projects.
- Have experience with Salesforce.com (not required but considered an asset).
- Are proficient in Excel or Google Sheets, Powerpoint or Google Presentations.
- Have a degree in Business, Communications, or equivalent education and/or related experience.
- Minimum of 5 years professional hands-on experience support, client services, or project management; prior experience in media and/or a subscription-based business considered a plus.
- Have a proven ability to manage projects that meet time and profitability objectives.
Equal Employment Opportunities
Voices.com values diversity. We're proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.
Accommodation
Voices.com is committed to providing accommodation for applicants with disabilities; please let us know if you require an accommodation during the recruitment process.
Apply Online
Interested candidates are encouraged to send their cover letter and resume by completing the online application. By doing so, your resume is guaranteed to be reviewed.
Voices.com thanks all candidates in advance
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