Switchboard Operator

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth.  We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Department of Western Technology Services (WTS) is a central resource committed to support the teaching and research missions of the University by providing high-quality and cost-effective technology solutions and services to the campus community. WTS works collaboratively with other IT groups within Western’s faculties and support units, to leverage central supported technology solutions and services where it makes sense.

Responsibilities

The Switchboard Operator is a first point of contact at the University, and will be responsible for answering incoming calls, transferring callers to the requested person or extension, and assisting callers to identify the correct person or department. The role will provide excellent customer service and resolve general inquiries, by providing accurate and timely information regarding a variety of subjects based on memos, notices, Western's website, and other sources. Accuracy of the online directory will be enhanced through the identification and reporting of changes, errors and omissions as they are discovered by the Switchboard Operator.

Qualifications

Education:

• Must be a student returning to studies in the fall

Experience: 

• 1 year in a customer service role

Skills, Abilities and Expertise: 

• Understanding of Western's academic and administrative structure
• Excellent verbal communication skills
• Ability to interact professionally with students, staff, faculty, and other members of the University community
• Customer service skills with a desire to achieve results in a professional and timely manner
• Detail-oriented with an ability to function and process information with high levels of accuracy
• Ability to create a positive impression while interacting with others and responding to inquiries, by telephone, in person or electronically
• Computer skills with the ability to learn and use software programs
• Basic computer skills in Microsoft Office Suite
• Knowledge of general office procedures
• Ability to prioritize and organize a fluctuating workload
• Ability to work independently and effectively as a member of the team to achieve department goals
• Demonstrated ability to understand and resolve external and internal partner issues

Please note the department anticipates all positions will be filled by reappointment.

Why Western?

Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth.  Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre.  Apply for an opportunity to be part of the Western community and contribute to its success!

Applying at Western

To ensure that your application is given full consideration, please complete all relevant sections of the application.  In addition, you can choose to supplement your application with a cover letter and current resume.

Consideration of applicants will include an assessment of previous performance, experience, and qualifications.  Applicants should have oral communication skills in English.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process.  If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

This position is an existing vacancy. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.