IT Build Analyst II

Company Overview

Tell us your story. Don’t go unnoticed. Explain why you’re a winning candidate. Think “TD” if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here’s our story: jobs.td.com

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD

We can’t afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD’s technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD IT Build covers a number of functional disciplines or practice areas. These technology professionals demonstrate incredible commitment through their participation in a combination of build-related functions or activities, such as:

• Application and implementation of platform design patterns and standards for infrastructure components across various platform domains;
• Delivery Management functions within the build mandate to co-ordinate and drive deployment- related activities;
• Structured focus on project delivery to implement deliverables for their respective and specialized areas of infrastructure build; and
• Specialized Services functions that provision contact center infrastructure and network-related infrastructure work for Real Estate and/or Branch environments, hardware assets etc.

There’s room for you to grow in all of it.

Job Description

About This Role

We are looking for someone who is ready, willing and able to research, install, maintain, configure, administer and provision TD’s systems and applications. It’s also likely you’ll be involved in deployment and release management activities. There’s a lot of meaningful work here…

Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here’s some of what you may be asked to perform:

• Give specialized support (like research, installation, configuration, provisioning, systems support) and meets or exceeds established standards/service levels, while minimizing operational risk.
• Promptly schedule packaging, release new applications. implement with parallel work streams to reduce time spent.
• Set up, maintain, monitor applications and systems.
• Promptly communicate, escalate and resolve issues.
• Deliver application, hardware, software and operations support.
• Conduct research, build solutions, maintain documentation.
• Provide quality service and solutions to clients.
• Design, review, integrate application requirements (functional, security, integration, performance, quality, operations etc.).
• Identify, address application and data, cross-capability and cross-release issues.
• Help evolve the base infrastructure and operational environment, deploy new technologies.
• Build, deploy base infrastructure components (e.g. servers, operating systems, middleware) for all environments.
• Create “off-the-shelf” and in-house applications and supported assets procurement.
• Maintain base infrastructure components, work with third-parties to report problems, and receive fixes.
• Monitor system life cycles, ensure specifications and functionality support our objectives and architecture decisions, redevelop when necessary.
• Use metrics to monitor environment performance, pinpoint ways to boost performance and resource utilization.
• Ensure effective change management.
• Maintain secure computing facilities and technical infrastructure and architecture.
• Be aware of and follow necessary processes/standards, business technology architecture, risk and production capacity guidelines.
• Know and follow both disaster and business recovery plan standards, policies and procedures.
• Introduce ways to enhance revenue, customer experience and reduce costs.
• Gain knowledge of TD services, applications, infrastructure, analytical tools and techniques, industry trends.
• Make effective use of cost management processes.
• Execute test plans, monitor, report results, resolve issues.
• Develop business cases, RFI/RFP and service level agreements.
• Embrace teamwork to resolve critical service issues.

Requirements

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

• Undergraduate Degree or Technical Certificate.
• 3-5 years relevant experience.
• Commitment to staying abreast of industry and business trends.
• Readiness to serve as a technology, trends and processes “go-to” resource.
• Ability to work with stakeholders to configure, upgrade and administer business applications and systems of moderate to high complexity, under minimal management supervision.
• Strong ability to perform problem determination, including data gathering and analysis.
• Great comfort-level acting as a reference for team or clients.
• Ability to develop scripts to address gaps in the application/system, to simplify and enhance the application and system environment.

Additional Information

Join in on what others in TD Technology Solutions are doing:

• Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
• Learn voraciously, stretch your thinking,

Hours

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.


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