Customer Success Specialist

LBMX is growing again . . .

We are seeking a Customer Success Specialist.

LBMX is a dynamic and growing software solutions company with an international perspective, located in London, Ontario. LBMX is the leading business marketplace provider for Buying Groups and Purchasing Co-operatives. With a flourishing customer base throughout North America, the United Kingdom, and as far away as New Zealand and Australia, we are sure to offer a breadth of experience that provides the successful candidate with endless opportunities to expand their abilities.  

If you are an experienced candidate looking for an exciting future and you’re someone who is passionate about life, takes ownership of their role, isn’t afraid to roll up their sleeves, and thrives being part of a team, then we invite you to apply. 

Position Description:

We are seeking a Customer Success Specialist to build and nurture strong relationships with

our existing clients, helping them deepen their engagement within the Supply Cloud network.

In this role, you will analyze customer performance and collaborate with clients to identify

strategies that maximize the value of their monthly investment. A solid comfort level with

computer tools and systems is important to succeed in this position.

Successful candidates will be sales-minded, have excellent verbal and written communication

skills, and demonstrate strong analytical thinking. Above all, they must be committed to

delivering an exceptional customer experience. We’re looking for someone with strong

interpersonal and organizational skills who thrives in a collaborative, fast-paced team

environment. This position is based in our London, Ontario office.
 

This is an on-site position at our London, Ontario, office. Must be able to legally work within Canada.
 

Responsibilities:

• Identify and engage the appropriate decision-makers at partner organizations by leveraging our CRM, LinkedIn, and existing internal contacts.
• Lead customer meetings to gather requirements, provide project updates, and ensure alignment throughout the engagement.
•  Proactively uncover unrealized opportunities and partner with customers to drive additional value and growth.
• Analyze trading partner data and develop compelling presentations to encourage greater engagement on the LBMX Supply Cloud platform.
• Act as a customer advocate by proactively managing and resolving issues to ensure a positive customer experience.
• Become a subject matter expert on all aspects of our Supply Cloud platform.
• Consistently demonstrate a professional, customer-first approach, delivering service that exceeds expectations.
• Partner with the internal sales team to proactively address and resolve customer challenges.
• Ensure accurate and up-to-date maintenance of all customer data within our CRM.
• Meet all job metrics related to customer interactions & touchpoints.
• Our customers’ success is your success.
• Other duties as assigned.

Skill Requirements:

• Strong verbal communication skills with the ability to build rapport over the phone and through video platforms such as Microsoft Teams.
• Skilled at developing relationships and influencing partner decision-making.
• Experienced in onboarding, proactive outreach, issue resolution, and identifying expansion opportunities to drive long-term customer satisfaction and retention.
• Detail-oriented with strong problem-solving and prevention skills.
• Capable of managing multiple projects from start to finish while effectively prioritizing to meet deadlines.
• Proficient in using standard business software, including Microsoft Excel, Outlook, and Word.
• Eager and adaptable, with a willingness to take on new responsibilities.
• Self-motivated and dependable, with a proven ability to work independently in a professional setting.
• Fluent in English (reading and writing).

Nice to Have:

• Two or more years of relevant job experience, including but not limited to vendor management, account management, Customer Success Representative, Sales etc.OR Post-secondary education (Diploma or University Degree)

The Perks of Working with us!

• Competitive salary and benefits, including a health spending account and employee assistance program
• 3 weeks vacation to start with additional paid “LBMX holidays” throughout the year
• Company matched GRSP contributions
• Education subsidies for job-related courses
• Maternity/Parental and Compassionate Care Leave Top Up Program
• A healthy work/life balance
• Flexible Summer Hours
• $500 Staples Allowance for new full-time hires
• Named one of Canada’s Top 100 Small & Medium Employers (2022, 2023 and 2024)
• Winner of Canada's Top 100 Employer (2025)

LBMX provides technology solutions that help independent businesses, and the groups they belong to, buy better and sell more. The LBMX Group platform is buying group focused and provides advanced technology to their members. With the power of real-time data and our unique one-to-many network, LBMX has transformed billing/ordering, rebate management, e-commerce, payment, and product information management across multiple sectors. LBMX is based in London, Canada and has customers throughout Canada, United States, United Kingdom, Europe, Australia and New Zealand.

LBMX is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, Indigenous peoples and persons with disabilities. LBMX is also committed to providing accommodations throughout the interview and employment process. If you require any accommodations, please let us know and we will work with you to meet your needs.