Job Expired
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This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Location: | London, ON |
| Date Posted: | Oct 19, 2023 |
Job Description
External Title: Market Research Sr. Assistant
Location: Remote Canada or United States
Reports to: Market Research Director
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
The Role:
You will support the team on work related to our customer satisfaction survey research-based business. The primary duties of this research position will include working with the internal key stakeholders to develop new or revised survey content, to ensure that survey content meets J.D. Power’s high standards, and to assist with the development of sample design for our syndicated research products. You will also collaborate closely with your manager and the Data Science team to ensure studies are designed to maintain scientific integrity and quality and that syndicated studies are produced in an efficient and timely manner.
The Impact You Will Have In This Role
The Research Sr. Assistant will be an individual contributor in a team of over 20 Research analysts. You are expected to be a self-starter who can collaborate well with other team members and departments. You and your team will ensure that J.D. Power studies are developed or redesigned to meet client needs in a timely manner and ensure that the production of the syndicated study is efficient and smooth.
What You'll Be Doing In This Role
“I am looking for a results-driven, attention-to-detail, critical thinker who can work in a cross functional/matrixed environment to produce high quality work. The right person for this job will be process-driven and able to multi-task on multiple projects at the same. Effective communication will be instrumental to succeed in this role.”
The Way We Work
Truth that Transforms: At J.D. Power, we amplify the voice of the consumer, and help brands improve the value of their products and services. Our capabilities empower everyone in the global commerce ecosystem, enabling better purchase decisions – and better business results. We understand that the customer experience is vital and that simply measuring it is not enough. Our analysts focus on driving results that improve customer loyalty and advocacy. Our success is driven by how much we help companies improve the customer experience. But data is only as powerful as the analysis and insights tied to it—and we put that power in the hands of our clients through our interactive reporting platforms. The data, analytics, insights, best practices, and action plans clients need are available whenever and wherever they need them, to help them make data-driven decisions that will improve their customer experience and drive positive financial results.
J.D. Power’s recruitment efforts are aligned with the company's commitment to provide opportunities rooted in diversity, inclusion, and equality.
Our Vision: To be the leader in providing advanced data solutions that empower industry transformation.
Our Mission: We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.
Our Values: We are Truth Finders, Change Makers and Team Driven.
We are dedicated to leveraging comprehensive and equitable practices which contribute to the overall success of the company and its employees. We invite you to learn more about our DE&I efforts.
J.D. Power is an equal opportunity employer and compliant with AODA/ADA legislation. If you require accommodations during the recruitment and selection process, please specify.
Apply
Location: Remote Canada or United States
Reports to: Market Research Director
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
The Role:
You will support the team on work related to our customer satisfaction survey research-based business. The primary duties of this research position will include working with the internal key stakeholders to develop new or revised survey content, to ensure that survey content meets J.D. Power’s high standards, and to assist with the development of sample design for our syndicated research products. You will also collaborate closely with your manager and the Data Science team to ensure studies are designed to maintain scientific integrity and quality and that syndicated studies are produced in an efficient and timely manner.
The Impact You Will Have In This Role
The Research Sr. Assistant will be an individual contributor in a team of over 20 Research analysts. You are expected to be a self-starter who can collaborate well with other team members and departments. You and your team will ensure that J.D. Power studies are developed or redesigned to meet client needs in a timely manner and ensure that the production of the syndicated study is efficient and smooth.
What You'll Be Doing In This Role
- Ensure that survey and sample plan designs meet J.D. Power standards
- Develop and document survey and sample plan specifications and artifacts
- Work with survey programming specialists to ensure study designs are implemented as planned
- Design and implement data processing specifications
- Perform QA processes on survey data to ensure data validity
- Perform QA processes on internal analysis (DP specs, SP skip logic/programming)
- Creation of study deliverables
- 2+ years of experience in market research and/or related fields
- Education: bachelor’s degree
- Strong organizational skills, communication skills and high attention to detail
- Ability to write technical documents
- Proficient in MS Office Suite (Power Point, Excel, Word)
- Proficient in SPSS (preferred but not required)
“I am looking for a results-driven, attention-to-detail, critical thinker who can work in a cross functional/matrixed environment to produce high quality work. The right person for this job will be process-driven and able to multi-task on multiple projects at the same. Effective communication will be instrumental to succeed in this role.”
The Way We Work
- Leader Led
- Remote First
- Foster Flexibility
- Reward Performance
- Time Off Matters
Truth that Transforms: At J.D. Power, we amplify the voice of the consumer, and help brands improve the value of their products and services. Our capabilities empower everyone in the global commerce ecosystem, enabling better purchase decisions – and better business results. We understand that the customer experience is vital and that simply measuring it is not enough. Our analysts focus on driving results that improve customer loyalty and advocacy. Our success is driven by how much we help companies improve the customer experience. But data is only as powerful as the analysis and insights tied to it—and we put that power in the hands of our clients through our interactive reporting platforms. The data, analytics, insights, best practices, and action plans clients need are available whenever and wherever they need them, to help them make data-driven decisions that will improve their customer experience and drive positive financial results.
J.D. Power’s recruitment efforts are aligned with the company's commitment to provide opportunities rooted in diversity, inclusion, and equality.
Our Vision: To be the leader in providing advanced data solutions that empower industry transformation.
Our Mission: We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.
Our Values: We are Truth Finders, Change Makers and Team Driven.
We are dedicated to leveraging comprehensive and equitable practices which contribute to the overall success of the company and its employees. We invite you to learn more about our DE&I efforts.
J.D. Power is an equal opportunity employer and compliant with AODA/ADA legislation. If you require accommodations during the recruitment and selection process, please specify.
Apply