CRM Business Analyst

External Title:  CRM Business Analyst

Location:  Remote - Canada 

The Role: 

The Retail CRM Business Analyst will be engaging with stakeholders and touch all aspects related to CRM lead delivery, measurement, reporting and analysis.  In addition, this person will become heavily involved in using new business tools to add value to the overall lead management process. 

The Impact:

Are you energized by working with a cross functional, fast-paced global team?  Are you adept at partnering with business stakeholders to deliver value and drive for integrity in lead delivery and reporting initiatives?  Can you synthesize large volumes of data?  We are looking for you.  

Responsibilities:

• CRM Program Requirements Management:
  • Work closely with the cross-functional teams and various business stakeholders to identify, define, establish business priorities and validate business requirements.
  • Work with Program Owner to prioritize and draft user stories and define acceptance criteria to aid in overall technical requirements.
  • Translate program roadmap into manageable program backlog. Consistently ensure proper documentation of program backlog, communicate and negotiate business priorities with stakeholders.
  • Research logs and other system artifacts to gather data and generate meaningfully inferences that may translate into future CRM requirements or enhancements.
  • Generate SQL queries based on business needs using Select, SQL functions, Update, Insert and Optimisation of Views
  • Run defined Daily, Weekly and Monthly reports independently
• CRM Issue Triage
  • Partner with CRM’s on resolution of lead delivery issues.
  • Communicate with CRM’s regarding new dealer activation and data sharing.
  • Partner with internal stakeholders to investigate lead issues and communicate to internal partners and CRM’s accordingly.
• CRM Certification Program Optimization
  • Become an advanced user of JD Power’s proprietary CRM Compliance Tool
  • Manage and evolve CRM Partner Demo Accounts
• Data Analysis
  • Effectively use JD Power’s proprietary Business Intelligence Tool, Lead Monitoring Reports, CRM Partner Demo Accounts, Payload Look-up Tool and other tools to triage, evaluate and investigate data anomalies.

Qualifications:

• Bachelors degree in related disciplines and 3 - 5 years working in a similar role 
• Understanding of database structure at conceptual level
• Strong attention to detail and ability to delivery accurate and error free data generation
• Strong PPT, email and MS Word skill sets
• Ability to clearly communicate topics of a technical nature
• Ability to work within a team and and manage expectations with various stakeholders
• Provide timely resolution on identified issues to ensure leads are flowing and are being reported as expected.

Working Hours: Strong desire for successful candidates to be able to work 9:00am - 5:00pm CST/ 10:00am - 6:00pm EST Monday – Friday as well as a flexible attitude to support business needs. 

The Career Opportunity: 

Business Analysts with technical aptitude specifically as it relates to building software solutions have the ability to move into other roles within the organization such as a Project Management, Product Management, Software Development, QA and even management roles. 

The Team / The Business: 

This role would be part of a small team (10-15 people) that is dispersed geographically around the world but have years of experience behind them building software solutions for our clients. 

Our Hiring Manager says:

"The ideal candidate is a self-starter, comfortable with ambiguity and able to think big while paying careful attention to detail." 

J.D. Power is a global leader in consumer insights, data, analytics, and advisory services that helps clients drive growth and profitability. The company’s industry benchmarks and reputation for independence and integrity have established it as one of the world’s most well-known and trusted brands.

Truth that Transforms: At J.D. Power, we amplify the voice of the consumer, and help brands improve the value of their products and services. Our capabilities empower everyone in the global commerce ecosystem, enabling better purchase decisions – and better business results. We understand that the customer experience is vital and that simply measuring it is not enough. Our analysts focus on driving results that improve customer loyalty and advocacy. Our success is driven by how much we help companies improve the customer experience. But data is only as powerful as the analysis and insights tied to it—and we put that power in the hands of our clients through our interactive reporting platforms. The data, analytics, insights, best practices, and action plans clients need are available whenever and wherever they need them, to help them make data-driven decisions that will improve their customer experience and drive positive financial results.

J.D. Power’s recruitment efforts are aligned with the company's commitment to provide opportunities rooted in diversity, inclusion, and equality.

Our Vision: To be the leader in providing advanced data solutions that empower industry transformation.

Our Mission: We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.

Our Values: We are Truth Finders, Change Makers and Team Driven.

We are dedicated to leveraging comprehensive and equitable practices which contribute to the overall success of the company and its employees. We invite you to learn more about our DE&I efforts.

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

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