Implementation/Training Coordinator

Implementation/Training Coordinator

Job Description

Reporting to the Commercial Manager, the Implementation/Training Coordinator is primarily responsible for ensuring a successful implementation of the project for new and existing customers through effectively planning and executing all phases of implementation and training projects. Being the main point of contact, the Implementation/Training Coordinator also ensures all communications within a project run as smooth as possible at all times.

Responsibilities & Duties

• Manage all aspects of customer implementations and training as the main point of contact and ensure successful customer deployments.
• Lead and participate in the discovery process with new and existing customers.
• Ensure that customers’ business and operational requirements are fully understood and documented.
• Collaborate with internal stakeholders such as the Technical Review team to ensure a shared understanding of all functional and technical requirements.
• Coordinate with the Training and Development Specialist to determine the most effective training component to support the customers.
• Develop and communicate the key deliverables and milestones in the project timeline.
• Delegate tasks under implementation projects and adjust the timelines as necessary.
• Recommend best practices for technology and operations.
• Coordinate with the internal support team (e.g., Tech Support and IT) in order to successfully conduct implementation and training projects.
• Actively manage expectations and monitor customer satisfaction levels throughout the implementation process.
• Develop and publish metrics to drive client satisfaction and adoption.
• Advise and regularly communicate with senior management regarding progress towards goals and continuous improvement ideas.
• Other duties as assigned

Qualifications

• Minimum of College Diploma in Training, Project Management or related discipline
• Minimum of 2 years’ experience in project management (ideally in software industry)
• Professional demeanor and superior client management skills
• Strong written and verbal communication skills
• Great organizational skills
• Ability to interact professionally with individuals at all levels of the organization
• Ability to multi-task and re-prioritize tasks
• Proficiency in Jira and Confluence
• Working knowledge of Gantt Chart and other project management tools
• Ability to travel to client locations (Required: valid driver’s license and passport)
• Project Management Professional (PMP) certification is an asset but not a requirement.
• Aviation experience/knowledge is a plus.

Please send your resume and a detailed cover letter explaining your experience, knowledge, and ability towards this career path, and why we need to speak with you, to hr@winair.ca. Please include the position title in the subject line. Thank you in advance for your interest. Only those candidates selected for an interview will be contacted. If you require any accommodation at any point in the recruitment process, please let us know.