Salesforce Service Cloud Developer

About Northern

Headquartered in London, Ontario, Northern is an integrated digital solutions agency that specializes in helping leading Retail and Public Service brands navigate digital change. Leveraging our industry expertise and deep understanding of our clients’ businesses, we collaborate to design, create, and enable tailored digital experiences that drive growth. We have strategically assembled a group of innovators who have a passion for technology, design, and improving digital experiences.

What We’re Looking For

Northern is seeking a skilled and experienced Salesforce Service Cloud Developer to join our dynamic team. In this role, you will be responsible for developing and customizing Salesforce Service Cloud solutions to meet our business requirements. You will collaborate with stakeholders to gather and analyze requirements, provide technical guidance, and propose solutions that leverage the capabilities of Service Cloud. The ideal candidate will have a minimum of 2-3 years of hands-on experience in Salesforce Service Cloud development, along with a strong background in web technologies and a desire to stay current with Salesforce platform updates. If you are passionate about delivering high-quality solutions and thrive in a collaborative environment, we want to hear from you!

Full-time remote is available nationally. Our Connected Workplace Program gives you the option to choose a remote, hybrid, or in-office workspace!

Benefits of Becoming a Northerner

In exchange for your talent and expertise, Northern is committed to providing:

• Benefits plan, including a Health Spending Account
• Wellness Program & LifeWorks EAP
• Fitness Reimbursement Program
• Vet Care Program
• RRSP Matching
• Profit-Sharing Performance Bonuses
• Endless Professional Growth Opportunities
• Delicious Meals & Company Social Events
• Free Onsite Parking
• Referral Bonus Program
• Flexible work environment - so you can work where & when you work best
• Allowance to help set up home office  

Just to name a few!...

Duties & Responsibilities

• Develop and customize Salesforce Service Cloud solutions to meet business requirements, including designing and implementing custom objects, workflows, and automation processes.
• Collaborate with stakeholders to gather and analyze requirements, provide technical guidance, and propose solutions that leverage the capabilities of Service Cloud.
• Configure and customize Service Cloud Console, Case Management, Knowledge Management, and other Service Cloud features to optimize the customer support experience.
• Integrate Service Cloud with other systems and applications, such as ERP, CRM, and third-party tools, to ensure seamless data flow and process automation.
• Design and develop custom solutions using Apex, Visualforce, Lightning Components, and other Salesforce development tools to extend the functionality of Service Cloud.
• Conduct demos showcasing the functionality of the service cloud platform
• Implement and maintain Salesforce security measures, including roles, profiles, permission sets, and sharing settings, to ensure data integrity and privacy.
• Collaborate with cross-functional teams, including business analysts, QA testers, and project managers, to deliver high-quality solutions on time and within budget.
• Stay current with the Salesforce platform updates and new features, evaluating their impact on our existing solutions and recommending adjustments as needed.
• Provide technical support and guidance to end users, troubleshooting and resolving issues related to Service Cloud functionality and configuration.
• Participate in code reviews and adhere to coding standards and best practices to ensure high-quality, maintainable code.
• Document technical specifications, architecture diagrams, and code changes, ensuring that all documentation is up to date and easily accessible to team members.

Knowledge, Education & Experience Required

• 2-3 years of hands-on experience developing and customizing Salesforce Service Cloud solutions, including custom objects, workflows, and automation processes.
• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent work experience.
• Salesforce certifications related to Service Cloud, such as Salesforce Certified Service Cloud Consultant or Salesforce Certified Platform Developer, are a plus.
• Experience with configuring and customizing Service Cloud features, including Console, Case Management, and Knowledge Management.
• Proven track record of integrating Service Cloud with other systems and applications, such as ERP, CRM, and third-party tools.
• Proficiency in Apex programming language, Visualforce, Lightning Components, and other Salesforce development tools.
• Excellent analytical and problem-solving skills, with the ability to gather and analyze requirements from stakeholders.
• Ability to collaborate effectively with cross-functional teams, including QA testers and project managers.
• Strong communication skills, with the ability to provide technical guidance and support to end users.
• Desire to stay current with Salesforce platform updates and new features, and evaluate their impact on existing solutions.
• Experience in documenting technical specifications, architecture diagrams, and code changes.

Bonus Skill:

• Previous order management experience

Since its founding in 2015, Northern has grown to over 150 employees working together to help leading brands across North America navigate digital transformation. As one of only 3% of agency partners awarded Google Premier Partner status, and a Facebook Marketing Partner, Northern is a leader in digital marketing and advertising excellence. Our campaigns have been recognized as best-in-class by the Google Premier Partner Awards, Search Engine Land Awards, the Canadian Search Awards, and more.

Northern’s continued growth, strengthened by our strong company culture, has led to multiple recognitions by Great Place to Work® Canada, including Best Workplaces™ in Canada, in Ontario, for Women, and for Hybrid Work.

Equity and Diversity

Northern invites applications from all qualified individuals. As a Rainbow Registered organization with the CGLCC, we are committed to employment equity and diversity in the workplace. We welcome applications from all individuals, including but not limited to members of visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. Accommodations are available for applicants with disabilities throughout the recruitment process.

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