Director, Platform Product Owner

Permanent Full Time 

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We are seeking a Director, Platform Product Owner for our Connected Platforms. 

We are seeking visionary leaders to transform our Contact Centre, Knowledge, Content, Decisioning and Document composition capabilities. As a Director, Platform Product Owner, you will play a pivotal role in shaping the future of enterprise interactions, knowledge, content and decisioning capabilities at Canada Life. We are hiring three Directors, each accountable for one of the following areas: 

1. Contact Centre Experience and Interaction  

2. Enterprise Knowledge and Content Management  

3. Enterprise Decision and Content Generation 

In this role, you will partner with business stakeholders and technology teams to deliver exceptional experiences for employees, advisors, members, and customers. You will own the platform product vision and roadmap, ensuring alignment with enterprise strategy and enabling outcomes that drive measurable business value. 

What You Will Do 

• Define and own the platform vision and roadmap for Contact Centre, Knowledge & Content Management and Decision & Content Generation, ensuring alignment with enterprise priorities. 

• Collaborate across the organization to leverage reusable capabilities and deliver scalable solutions. 

• Translate strategy into actionable plans, including backlog prioritization, feature breakdown, and release management. 

• Champion customer-centric design, using data-driven insights and usability feedback to guide decisions. 

• Lead end-to-end delivery, from concept through adoption and value realization, ensuring operational excellence and continuous improvement. 

• Mentor and develop a high-performing team, fostering a culture of innovation, accountability, and collaboration. 

• Partner with business and technology leaders to evaluate architecture, manage dependencies, and optimize build vs. buy decisions. 

• Drive Agile delivery discipline, ensuring transparency, risk mitigation, and timely execution. 

What You Bring 

• A customer-first mindset with a passion for improving experiences. 

• Proven ability to lead large-scale platform initiatives and influence across all levels. 

• Strong strategic thinking and communication skills, able to simplify complexity and inspire action. 

• Ability to balance trade-offs and make decisions that optimize business outcomes. 

• Expertise in Agile delivery, backlog management, and prioritization. 

• Experience with Contact Centre, Knowledge, Content, Decision Management platforms (e.g., AWS Connect, Salesforce, CP4BA) and low-code SaaS solutions. 

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The base salary for this position is between  $121,200 - $171, 200 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves?the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.?

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee?has the opportunity to?reach their potential.?

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life?would like to thank all applicants, however only those who qualify for an interview will be contacted.

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