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Delivery Operations Specialist

by Northern Co.

Position Type: Full-time
Location: London, ON
Date Posted: Jul 05, 2022
Northern Co.

Job Description

 

Delivery Operations Specialist

 

About Northern

Headquartered in London, Ontario, Northern is an integrated digital solutions agency helping leading brands across North America navigate digital transformation. Our solutions help brands grow by optimizing their digital customer journey. We have strategically assembled a group of innovators, who have a passion for technology, design, and improving digital experiences.

What We’re Looking For

We are currently seeking a highly motivated and nimble Delivery Operations Specialist with a proven record of managing a workflow in which every team member can do their best work to meet the common goal of project completion on brief, on-time, and on budget.

This role will work with other Delivery Operations team members to oversee all aspects of delivery operations and planning. The primary responsibility of this position is to communicate with internal stakeholders, to identify risk, and to continually monitor and adjust workflow to meet task, project, and staffing requirements. The ideal candidate will be one who can bring an empathetic perspective into a day of negotiating tasks, people, and time.

*Our Connected Workplace Program gives you the option to choose a remote, hybrid or in-office workspace!

Benefits of Becoming a Northerner

In exchange for your talent and expertise, Northern is committed to providing:

  • Robust Benefits plan, including a Health Spending Account
  • Wellness Program & LifeWorks EAP
  • Fitness Reimbursement Program
  • Vet Care Program
  • RRSP Matching
  • Profit-Sharing Performance Bonuses
  • Endless Professional Growth Opportunities
  • Delicious Meals & Company Social Events
  • Free Onsite Parking
  • Referral Bonus Program
  • Flexible work environment - so you can work where & when you work best
  • Allowance to help set up home office

Just to name a few!...

Key Responsibilities

  • Identify risk, and to continually monitor and adjust workflow
  • Facilitate daily stand up meetings and monitor request channels, ensuring all team members are set up for success.
  • Adjust time on tasks as requested and recalculate weekly sprint hours, accommodating urgent and emergency tasks as required.
  • Act as the ring-leader of internal communication, leading transparency, and access to information across the organization involving project workflows in order to meet task, project and staffing requirements.
  • Establish and maintain an understanding of requested/prioritized project tasks and appropriately considers sequencing, timing, dependencies, etc.
  • Own and develop delivery operations processes to pursue continuous team improvement
  • Manage overall resource utilization and produce forecasting reports for accurate and cost-efficient scheduling.

Knowledge, Education, & Experience Required

  • Successful completion of a University degree or College diploma in a relevant field or equivalent work experience
  • 1-2 years of demonstrated experience organizing and scheduling workflow
  • Demonstrated experience utilizing project management systems/programs
  • Skills required in; Planning/organizing, Negotiating, Problem-solving, Analytics, Teamwork
  • Proficient with G-Suite tools.
  • Advanced Excel reporting capabilities for building, tracking, and analyzing data.
  • Experience working with multiple teams and stakeholders across organizations.
  • Proven ability to apply creativity, innovation, and resourcefulness to daily work

Bonus Skills!

  • Experience in an agency setting is considered an asset
  • PMP/CAPM is considered an asset
  • Knowledge of web development, specifically Magento/Shopify eCommerce an asset

Since its founding in 2015, Northern has grown to nearly 200 employees, helping leading brands across North America navigate digital transformation.

Northern is positioned as a leader in the performance advertising industry as a Facebook Marketing Partner and Google Premier Partner —awarded to only 3% of agency partners in Canada. Our campaigns with leading brands in North America have been recognized as best in class through the Google Premier Partner Awards, Search Engine Land Awards, and the Canadian Search Awards.

Northern’s continued growth, strengthened by our strong company culture, has led to multiple recognitions by Great Place to Work® Canada including Best Workplaces™ in Canada, Ontario, for Women, for Hybrid Work, and more.

Equity and Diversity

Northern invites applications from all qualified individuals. Northern is committed to employment equity and diversity in the workplace and welcomes applications from all individuals, including but not limited to members of visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require any accommodations please let us know when you apply.

 

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