Quality Assurance Specialist

Company Information

Canaccede Financial Group Ltd. and its subsidiaries are Canadian industry leaders in specialized investment and financial services products. Through our acquisition entities and our managing and servicing entity, Canaccede International Management Ltd., we have been working with a broad cross-section of lenders and financial institutions in the acquisition and servicing of insolvent and distressed receivables since 2008, and we are the largest multi-asset acquirer in the Canadian market.

We operate with an analytically driven philosophy that is always responsive to our client’s individual needs and circumstances. Our business proposition is to maximize value of acquired receivables in a cost-effective manner and provide integrated consumer finance solutions through our operating, servicing, and technology platforms.

Adding to the momentum that Canaccede has built, in March 2020, Jefferson Capital, a leading purchaser and servicer of consumer charged-off and bankruptcy receivables in the United States and United Kingdom completed the strategic acquisition of Canaccede Financial Group Ltd. Canaccede’s corporate culture is an open, forward-looking, and growth-oriented one, where motivated employees learn and grow. We have offices in Toronto and London, Ontario.

The successful candidate will initially work from home and there is potential for the position to be a permanent work from home opportunity. Our ideal candidate is located in Ontario, with ability to travel to either of our locations to work in office, if and when necessary.

Job Summary

A Quality Assurance Specialist leads the development, enhancement, and implementation of a comprehensive quality assurance (QA) program across all operational divisions of the organization and its third-party servicers. This position is fast paced and dynamic, requiring flexibility, self-initiative, and a keen attention to detail in a growing and industry leading organization.

This is an 8–20-month contract position, with the possibility of extension or becoming a permanent position.

What does a typical day look like?

• Complete monthly QA reviews within each internal Operational Team and with external collection agencies and other service providers
• Establish cycles of review and enhancements, utilizing customer trends, industry updates, and feedback from employees, consumers, and department leaders
• Prepare and present QA reports to department leaders and members of the Executive Leadership Team
• Develop regular reviews of the QA program and identify enhancement opportunities
• Collaborate with Department Leaders to design QA program requirements including appropriate KPI’s across each line of business, communicate changes, and implement QA program enhancements
• Coordinate with Ministry and Regulatory auditors and our clients to provide information as necessary and assess remediation, if applicable
• Conduct audits of external suppliers and vendors to inspect processes and policies and to ensure Canaccede’s brand and our clients’ brands are upheld to the highest industry standards
• Additional duties and responsibilities may be assigned and are required to be performed as part of this position

What qualifications are required for this position?

• Post secondary education in related field (preferred) or equivalent combination of education and experience
• Possess a solid understanding of process flow and development, and the financial services industry
• Knowledge of the principles, practices and procedures of quality assurance testing and the ability to apply knowledge and skills to a range of professional assignments including complex reviews
• Previous quality assurance experience
• Ability to operate computer and general office equipment
• Ability to independently analyze extensive data, identify discrepancies and inconsistencies and recommend the best course of corrective action
• Strong analytical thinking and problem-solving skills
• Ability to manage multiple projects and adapt to changing priorities
• Ability to thrive in a fast-paced work environment
• Strong written and verbal communication skills
• Ability to work with minimal supervision and demonstrate initiative and good judgment
• Ability to establish and maintain effective working relations with a wide variety of individuals
• Ability to represent our organization in a positive and professional manner
• Ability to work well both independently and as a member of a team
• Ability to design, write, test and document efficient policies and procedures to meet business needs
• Experience with Salesforce is an asset
• Bilingual (English and French)

What type of scheduling does Canaccede Financial Group offer?

This temporary full-time role requires availability during core hours of operation (Monday through Friday, 8:30 AM – 4:30 PM).

What’s great about working for Canaccede Financial Group?

Competitive total compensation structure, which includes competitive base salary, bonus/incentive program, deferred profit-sharing plan, group RRSP, 3 weeks’ paid vacation, paid sick days, company paid health, dental, vision, paramedical, life and travel insurance benefits, employee assistance program, and tuition reimbursement program.

While working from home we are sure to provide our employees with the systems necessary for long term success, which includes your performance and communication tools. We have also modified our onboarding process to help integrate you into the company even before your first day, and we will help connect you with all our current employees. Our Social Committee hosts virtual monthly activities, and we continue to find unique and fun ways to celebrate our successes while remote.

When it is safe for all employees to return to our offices you will get to enjoy our open concept work environment, which is ideal for collaboration and team building. Enjoy your lunch with your colleagues in our expansive lunchroom filled with windows, booths, and social tables. Our Social Committee coordinates fun events on a regular basis – both inside and outside of the office. These include holiday lunches, pub nights, contests, and a weekly lottery, just to name a few. We happily spend time celebrating our employees’ personal and work-related accomplishments with awards, company-wide recognition, and of course, cake.

We care about giving back to the community. Each employee is provided with 1 paid day per year to volunteer at any registered charity of their choice. We also provide monthly donations to charities that are meaningful to our staff. To date, we have donated over $38,000 to local and national charities combined, all of which were selected by our employees.

Sound like a perfect fit for you? We think so too.

A culture of diversity and inclusion at Canaccede Financial Group Ltd. is imperative. We invite and encourage applications from women, Aboriginal peoples and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions. Canaccede will provide accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation. Additional accessibility information and contact information can be found on the company website at www.canaccede.com/accessibility-statement/

Candidates are encouraged to submit their resume and cover letter. We thank all candidates for their submission and will be in contact with candidates deemed to meet the above qualifications.

For more information about Canaccede Financial Group Ltd., please visit our company website at www.canaccede.com