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Business Solutions Specialist

by FCT Default Solutions

Position Type: Full-time
Location: London, ON
Date Posted: Dec 09, 2020
FCT Default Solutions

Job Description


Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents.


FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.



Job Summary


We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! 


We are continually searching for the best talent; individuals who possess a deep commitment to the customers and markets we serve. We are currently seeking an experienced Business Solutions Specialist to join our team in our London, Ontario office and remote.


As a Business Solutions Specialist, you will be a point of contact for management/executive level external customers to ensure positive customer experience and satisfaction. You will be responsible for fostering and maintaining positive customer relationships via assessing and fulfilling customer initiatives, requests, and implementations. You will work directly with Business Development Directors and FCT internal departments to pursue new business opportunities and identify additional revenue sources within existing client relationships. In this customer centric role, you will need to be self-motivated, have the ability to learn quickly, take initiative and work independently while maintaining excellent time management skills, prioritization skills, and interface effectively with cross functional teams with both internal and external stakeholders.

Reporting to the Manager - Business Solutions, out of London, Ontario, in this exciting opportunity, you will undertake the following: 



  • Relationship Management – Foster and maintain positive customer experiences and satisfaction. This is done by providing support, information, and guidance about our products, services, and industry, as well as supporting existing business programs and processes with customers. This includes but not limited to; acting as the first point of engagement or escalation for management/executive level external customers, participating in sales meetings, facilitating platform and process training sessions, reviewing and coordinating client program changes, requests, and enhancements, handling dispute resolution, Etc. 

  • Recognize And Seek Out New Business opportunities - Work directly with the Business Development team and other FCT teams to pursue new business opportunities and identify additional revenue sources within existing client relationships. A Business Solutions Specialist will need to analyze current deals with clients, assess their organizational needs, recognize areas needing improvement, and suggest new FCT services whenever possible.

  • Conducts “Know Your Customer” Sessions - To understand client’s internal processes, identify gaps and assist in the development of new solutions while identifying potential new revenue opportunities. May also assist when clients are assessing the internal processes of FCT DS. The “Know Your Customer” aspect of this position is integral to the success of new business opportunities/implementations and ensuring ongoing customer satisfaction.

  • Coordinates Customer Assessments of FCTDS – facilitates the intake, review, internal coordination, execution, communication and resolution of customer audits and assessments of FCTDS.

  • Performs All Necessary Training - Provides training for products and services to new and existing clients, business partners and third party vendors using various methods (i.e. onsite, webinar, teleconference etc.). May also involve providing demonstrations of FCT-DS products/offering/services for new and potential clients during business development opportunities 



  • Experience in collections and recovery, insolvency or related industry experience

  • Demonstrated experience (3-5 years) in a customer facing, customer service, solutions based role

  • “Passion to Serve” customer focus with the ability to create leads, support business and manage accounts while fostering positive relationships

  • Self-motivated, assertive, able to learn quickly, take initiative and work independently

  • Strong verbal, written, and interpersonal skills. Ability to interface effectively with cross functional teams with both internal and external stakeholders

  • Excellent time management skills, ability to prioritize and contribute to multiple projects simultaneously; work in a fast paced environment

  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

  • University or college diploma an asset

  • Bilingual French an asset


The Great Place to Work® Institute has named FCT one of Canada’s Top 50 Best Workplaces and one of the Best Workplaces in Canada for Women. We’re also one of Achievers 50 Most Engaged Workplaces™ in North America.


By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.


Thank you for considering FCT. We look forward to meeting you.


In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.


To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.


FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.

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