AMO Quality Manager

by Diamond Aircraft Industries

Position Type: Full-time
Location: London, ON
Date Posted: May 21, 2023
Diamond Aircraft Industries

Job Description


Quality Manager would have the following direct reports:
  • Administrative Staff (current – but may be subject to change with growth)
  • Materials Processor Coordinator (X 2)
  • AMO Customer Support Representative
  • Technical Documents Coordinator
  • Experimental Aircraft Team Lead
Roles and Responsibility:
General Requirements – Manager
  • Accomplishes department objectives by managing staff; planning and evaluating department activities.
  • Maintains staff by recruiting, selecting, orienting, and training employees.
  • Ensures a safe, secure, and legal work environment.
  • Develops personal growth opportunities.
  • Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results.
  • Coaches, counsels, and disciplines employees.
  • Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
  • Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
  • Defines objectives, identifies, and evaluates trends and options, chooses a course of action, and evaluates
  • outcomes.
  • Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling
  • expenditures, analyzing variances, and initiating corrective actions.
  • Maintains quality service by enforcing quality and customer service standards, analyzing, and resolving quality
  • and customer service problems, and recommending system improvements.
  • Contributes to team effort by accomplishing related results as needed.
  • Ensures Staff maintain work schedules as planned.
  • As Manager, it is expected you lead by example, with a work schedule complimentary to the staff schedule to
  • ensure you are available to lead and support the Team.
  • Ensure the AMO Stores Inventory is managed (parts consumptions and internal transfers)
    • Ensure all documentation and records are completed in time to produce a Monthly report
    • Monthly reports due on the 3rd of every month

Specific Requirements:
  • AME License Preferred – considered an asset
  • Clear Understanding of the Canadian Aviation Regulations (CAR’s)
  • Communicate all Quality Issues directly to the PRM, AMO production Manager and staff as required
  • Assist with the development and implementation of the AMO SOP’s
  • Assist with the development and implementation of the MPM
  • Ensure compliance of the work performed is within the requirements of the CAR’s and the AMO MPM (as well
  • as EASA and FAA) as applicable
  • Ensure Staff complete Occurrence reports
  • Ensure staff are communicated with routinely to ensure they are aware of their specific expectations,
  • milestones with respect to their projects
  • Maintain your ACA / SCA privileges
  • Maintain your personal training record, stay up to date on “shop floor practices”
  • Establishes and maintains inter-company / department communications with respect to issues, for example, but
  • not limited to:
    • Engineering
    • Tech-Pubs
    • AMO
    • Production
    • Quality Assurance / Airworthiness
    • Ensure that Monthly Managers Report is completed – dept 230 (Quality Portion)
    • Ensure that all staffing issues with regards to Dayforce are addressed, with respect to payroll and attendance
    • Ensure that Sales Force is utilized as intended – once approved Service Partner Portal is released
    • Attend Managers Meetings as required
Specific Assignments:
  • Perform the Quality functions as defined by the AMO MPM, and coordinate short- and long-term corrective
  • actions with the AMO Production Manager and the PRM
      • Specific reference should be made to CAR 573.09
  • Provides a detailed list of job expectations for each staff member
  • Provides a forecast and list of potential new positions and hiring requirements
  • Provides a summary of each staff members assignments
  • Provides a summary of staff members duties / responsibilities and short falls to meet the current and forecast
  • demands
  • Coordinates interviews and required documents with HR
  • Develop Data Based KPI’s and reporting
  • Audit Staff Training Records
• Schedule training as required
  • Assist with the development and implementation of the AMO SOP’s
  • Assist with the development and implementation of the MPM
  • Approve all Service Orders (Work Orders) prior to release to shop floor
• Scope of work is defined by the PM, Service Order Approved by the QM
  • Ensure compliance of the work performed is within the requirements of the CAR’s and the AMO MPM (as well as EASA and FAA) as applicable
• Verify the process via “in Process audits”
• Assist as required, based on MPM Audit Procedure with Yearly Audit requirements
  • Responsible for the Technical records (for example – but not limited to)
• Log entry
• FORM 337 / Major Mod Form
• C of A / C of R applications

  • College / University graduate: - considered an asset
      • Aircraft Maintenance
  • AME / M1 license – considered an Asset
  • Previous Experience with a Quality System
  • If not a Licensed AME, then a CAR’s Interview May be required
  • Pilots License considered and asset
We offer a market-standard salary based on your professional and personal suitability.
If you are interested in this challenging position, we are looking forward receiving your application