Software Support Analyst

Position Description:

Key Job Elements:

• Software development for special projects in various computer languages (ex. VBA, C#, SQL)
• Full lifecycle for software developed by the team from Design to implementation.
• Action incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems
• Prioritize, schedule, and administrate all instances where enhancements and defect resolution are required
• Perform hands-on fixes at the desktop level where needed
• Communicate application problems and issues to key stakeholders, including management, development teams and end users
• Test fixes / patches and perform post-resolution follow-ups to ensure problems have been adequately resolved Troubleshoot and debug issues with applications/databases
• Participate in the design, development, and delivery of software applications training programs and run training classes
• Participate in IT meetings as required to represent their functional area’s interests
• Release and update drawings and designs into Teamcenter
• Creating and supporting software tools (databases, etc.) for internal and external customers
• Provides input for bid development for Advanced Technical Maintenance Products related activities
• Monitor, and track customer work requests
• Provides month end status updates on on-going activities
• Will be a Subject Matter Expert (SME) to their functional area

Position Requirements:

Required Qualifications:

• College diploma or university degree in computer programming or in a related field
• Minimum 3 – 5 years relevant experience
• Strong communication, organization and prioritization skills
• Demonstrated strength in writing and documentation skills
• Ability to communicate ideas in both technical and user-friendly language
• Able to conduct research into application integration issues and products
• Demonstrate analytical and problem solving skills
• Ability to work independently and take initiative
• Experience working with teams and/or customers
• Experience developing end user applications selecting the appropriate language (C#, VBA, etc.)
• Experience in Structured Query Language (SQL) and Database Design (Data Modeling

Preferred Qualifications:

• 3 years direct experience in enterprise-level application integration
• Proven experience in overseeing the linking of cross-functional applications between disparate business units and systems
• Experience with business and technical requirements analysis, business process modeling/mapping and methodology development, and data mapping
• Experience in Teamcentre and NX
• Technically fluent in programming languages, including VB .Net, C# and SQL
• Knowledge of relational database design and management techniques
• Good project management skills and/or substantial exposure to project-based work structures, project lifecycle models, etc.

General Dynamics Land Systems – Canada is an employment equity employer who values diversity and inclusion.  We are committed to providing accommodations for persons with disabilities. If you require an accommodation, we will work with you to meet your needs.

It is a requirement that General Dynamics Land Systems - Canada be registered with the Canadian Controlled Goods Program and that all of its workforce be security assessed.  As such, successful applicants must meet all applicable security requirements, including, but not limited to, the ability to obtain and maintain a Canadian government security clearance to secret level.



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