Director - UX

Join one of the world’s fastest-growing IT research and advisory companies, proudly serving over 30,000 IT professionals.

We are a growth-focused, entrepreneurially spirited company that has consistently achieved year-over-year growth in our 24 years of operation, most notably during the last 18 months of the global pandemic.

We're hiring a UX Director for our team to help us bolster our practice, operationalize our workflow, and mature our process. More specifically, we’re looking for a functional practitioner who’s eager to actively mentor teams and take on ambitious projects.

Responsibilities:

• Successfully gather and understand requirements from stakeholders in order to identify gaps and deliver on those objectives
• Manage the iteration design process for new and existing products; assist in estimating resource needs and timelines
• Conduct UX research as a means of developing iterative improvements to user interactions
• Conduct requirement gathering meetings/research with stakeholders; clarify needs and make necessary changes to meet business goals
• Conduct design exercises and develop wireframes & interactive prototypes; create high-fidelity concepts/deliverables
• Evangelize the importance of UX within the wider organization
• Work with the Design Leadership Team to build, evolve, and document Info-Tech’s UX processes
• Examine user data from our suite of analytics (GA, Gainsight, Hotjar, etc.) to develop testable, actionable hypotheses to increase user engagement and conversion
• Mentor and coach designers
• Participate in peer reviews and provide feedback to other designers
• Work on an interdisciplinary team that includes designers and developers to build prototypes and conduct user testing
• Demonstrate the desire to attempt best-in-class execution in every project

Education and Experience:

• Post-secondary education or equivalent experience
• Minimum 10 years of UX design (or related) experience preferred
• Experience in front-end development and/or experience working closely with front-end developers is a must
• Proficiency with contemporary design and prototyping software
• A strong design/UX portfolio

Skills:

• Creative – apply design thinking to build unconventional designs that exceed stakeholder expectations; seek out experts and research, constructively challenge existing strategies and synthesize ideas and insights effectively
• Software – ability to use/learn a variety of software i.e. Adobe CC, Figma, Sketch, etc.
• Design Layout – utilize iconography, typography, colour, and interaction together to assist users in navigating products
• Collaboration – ability to brainstorm creative design concepts using wireframes/sketches/whiteboarding while leveraging solid design principles on a diverse team in a dynamic, rapid-growth environment
• Planning – the role requires a results-oriented and efficient planner who can keenly focus on user needs
• Coding – ability to author HTML, CSS, and JavaScript is valued
• Committed to continuous professional development and training